Online Advisor

1 day ago

Bradford, United Kingdom Morrisons Full time

We’re looking for someone to join our online team as an Online Advisor - Fleet Operations at Himore House in Bradford on a full time permanent basis. This role will involve working your full time hours over 4 days a week. This is a fantastic opportunity to join the online team.

The role will support the Online team to ensure our customers are at the heart of everything we do and that they have delivery vehicles available at all times managing the inbound communication of breakdowns, incidents and facilitating the swift and effective return to service with our service providers. Managing service, incident, and breakdown records whilst maintaining safe and legal records and audit trails required to deliver or policies and procedures.

**You'll be responsible for things in this role like;**
- Dealing with queries from stakeholders internally and externally from our home delivery stores and service providers in a proactive and timely manner.
- Provide clear and consistent service throughout our online team and home delivery functions in our stores.
- Work with and coach various stakeholders to improve the quality of information being shared and transferred
- Work to resolve customer queries and requests with a right first time approach.
- Embrace a strong customer service culture ensuring accurate and complete data with a desire to simplify and speed up.
- Taking responsibility for building positive working relationships with all business stakeholders
- Play an active role in building an environment where best practice is shared and controls are adhered to
- Play an active role in ensuring our teams work collaboratively to ensure delivery vehicles are available to our home delivery stores in a safe, legal, and responsive manner
- Provide first line problem solving and resolution for our home delivery teams
- Provide consistent and robust retention of required documentation relating to our commitments and agreements with service providers, authorities and home delivery departments
- Accurate production and reporting of information relating to incidents, damage, repairs, maintenance, service, MOT, road tax and warranties
- Compliance to regulations and company policies and procedures at all times
- Consistent delivery against our Service Level Agreements and compliance frameworks
- Minimise re-work and subsequent associated cost throughout the business by delivering first time accuracy supporting our financial objectives
- Provide resolutions to invoice queries in a timely and effective manner
- Support and contribute ideas for process improvements to ensure an efficient and profitable model is adopted
Review and report monthly and weekly costs, incidents, events and championing improvement and ideas generation.

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