Customer Service Advisor

5 days ago

Southampton, United Kingdom Agilico Workplace Technologies Full time

**Location**:Chandlers Ford, Southampton
**Salary**: Competitive
**Working Hours**:37.5 per week (Monday to Friday)
**Contract**: Full time, Permanent
**Role-Grade**:2A

Agilico is a leading nationwide service provider specialising in Managed Print Services, IT and Telecoms.

Our goal is to maximise operational effectiveness and make work easier for our clients using cutting-edge workplace technology. Our expertise and experience spans four key areas: Managed Print, Information Management, Agile Working, and Telecoms & IT.

We are passionate about our employees and are therefore looking for a talented and energetic team player who is looking to carve a successful career with us.

Due to ongoing business growth, we are seeking to recruit an experienced Customer Service Call Handler to support our busy call centre.

If youre someone who is a quick-learner with a team-player mentality and believes in putting the customer first, then we would love to hear from you.

**Role Responsibilities**:

- Answering incoming calls, ensuring excellent customer service throughout
- Directing calls to the relevant departments or passing on messages
- Logging customer call outs into the company's service system
- Building rapport with customers by being professional, helpful and flagging any customer concerns with the team
- Updating and maintaining customer records
- Carry out other adhoc administrative duties as required

**Skills & Experience**:

- Previous experience within a customer service or call centre environment essential
- Outstanding communication skills both verbal and written
- Able to work under pressure in a fast-paced, ever changing environment
- An eye for detail, taking pride in your work and willing to go the extra mile to ensure quality
- Good understanding of Outlook and IT/database systems

**Benefits**:

- 23 days holiday plus bank holidays, rising to 28 days
- Discounts and savings hub
- Healthcare cash plan
- Death in Service
- Cycle to work scheme
- Robust Employee Assistance Programme

  • Customer Service Advisor

    7 days ago

    Southampton, United Kingdom Customer Management Resourcing Full time

    Customer Service Advisor - Hedge End (SO30) Free shuttle bus from Southampton central £23,400 per annum + bonus opportunities We’re recruiting for a customer focused individual to join the Customer Support team for our global automotive client on a full time, permanent basis. This role offers genuine career opportunities for someone looking for long...

  • Customer Service Advisor

    2 weeks ago

    Southampton, United Kingdom Clearwater People Solutions Ltd Full time

    Our client, a leading nationwide service provider is currently recruiting for a Customer Service Advisor to join their growing, professional team supporting their call center, ensuring excellent customer service throughout. **Key benefits for the Customer Service Advisor**: - 23 days holiday plus bank holidays, rising to 28 days - Discounts and savings...

  • Customer Advisor

    2 weeks ago

    Southampton, United Kingdom Switch Advisor Consultants Full time

    **Responsibilities**: - Listen to customer complaints and provide solutions. - Maintain customer records and update customer profiles. - Identify customer needs and suggest appropriate products and services. - Provide excellent customer service. - Resolve customer issues in a professional manner. - Act as first point of contact for all customers, ensuring a...

  • Customer Advisor

    7 days ago

    Southampton, United Kingdom Switch Advisor Consultants Full time

    **Responsibilities**: - Listen to customer complaints and provide solutions. - Maintain customer records and update customer profiles. - Identify customer needs and suggest appropriate products and services. - Provide excellent customer service. - Resolve customer issues in a professional manner. - Act as first point of contact for all customers, ensuring a...

  • Customer Representative

    3 days ago

    Southampton, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Southampton. We are professional, collaborative and engaging. Our work environment includes: - Growth opportunities - Wellness programmes - Regular social events - Casual work attire **Customer Representative** **Overview** **Duties and responsibilities** **Provide top-notch customer service while...

  • Customer Service Advisor

    7 days ago

    Southampton, United Kingdom Jewson Full time

    We have an exciting opportunity for an energetic and enthusiastic part time **Customer Service Advisor**to join our team at**Jewson Southampton (SO19 9FH)**working 25 hours per week! As a **Customer Service Advisor**, your role will be essential to keeping our branch and yard running smoothly. From serving our customers at the trade counter and in the yard...

  • Customer Service Advisor

    2 weeks ago

    Southampton, United Kingdom NWF Fuels Full time

    A fantastic opportunity has arisen for a Customer Service Advisor to join our team in our Southampton Depot. **About the role**: Due to the continued growth of NWF Fuels, we are on the lookout for a Customer Service Advisor to deliver the best possible customer care. **The main responsibilities are**: - Taking customer orders - Dealing with customer queries...

  • Customer Service Advisor

    1 week ago

    Southampton, United Kingdom Kier Group Full time

    We're looking for a Customer Service Advisor to join our PFI Contract Administration team based in Basingstoke. Location: Basingstoke Hours: Full-time, Monday to Friday, shifts between 8am – 6pm We are unable to offer certificates of sponsorship to any candidates in this role. What will you be responsible for? As a Customer Service Advisor, you'll be...

  • Customer Service Advisor 003

    1 week ago

    Southampton, United Kingdom Pertemps Southampton Full time

    Pertemps are recruiting for multiple, Customer Service Advisors to join a leading Health Services Provider. The successful candidates will be able to deliver a high level of customer care and handle sensitive situations. You must have an empathetic disposition and have a natural enthusiasm for assisting people in complex situations. This is a fully...

  • Customer Service Advisor

    2 weeks ago

    Southampton, United Kingdom Olleco Full time

    Customer Service Advisor - Bursledon, Southampton, SO31 8GD - £22,660 (plus bonus) per annum Plus Pension, BUPA Medical Cash Plan, Life Assurance, 20 Days’ Holiday (rising with service) **Location**: - Southampton **Job Sector**: - Customer Service **Salary**: - £22,660 (plus bonus) per annum Plus Pension, BUPA Medical Cash Plan, Life Assurance, 20...