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Business Support Administrator

3 weeks ago

Oldham, United Kingdom World-class Security Full time

**Location**: Oldham / Greater Manchester (Hybrid flexibility available)
**Reports to**: Operations Director / Office Manager
**Salary**: £12.21 hourly (PAYE)
**Contract Type**: Full-Time, Permanent
**Start Date**: As soon as possible

**About World-class Security Ltd**

World-class Security is a leading provider of professional, SIA-approved security services across the North West. With an outstanding reputation in manned guarding, event security, door supervision, and corporate protection, our mission is to set the standard for reliability, professionalism, and compliance. We are now looking for a driven and organised **Business Support Administrator** to play a key role in supporting the day-to-day operations of our growing business.

**Purpose of the Role**

To provide high-quality administrative, operational, and compliance support to the senior management team, enabling the smooth delivery of security services and efficient internal processes. This is a crucial role in maintaining business continuity, legal compliance, and customer satisfaction.

KEY RESPONSIBILITIES

**Administrative Support**
- Prepare and manage correspondence, reports, rosters, spreadsheets, and internal documents
- Manage the office diary, schedule meetings, and take minutes when required

**Recruitment & HR Coordination**
- Assist with the end-to-end recruitment process for SIA-licensed staff: job adverts, screening, reference checks, and onboarding
- Maintain accurate records of staff documentation: SIA licenses, right-to-work, DBS checks, training, and uniform allocation
- Monitor staff compliance with legal and contractual requirements, escalating renewals as needed

**Operational Support**
- Coordinate shift allocations and ensure correct deployment of guards using scheduling software
- Liaise with clients to confirm booking details, resolve queries, and issue confirmation paperwork
- Track attendance records and support payroll processing with accurate timesheets

**Compliance & Audits**
- Ensure administrative compliance with SIA ACS standards, insurance, data protection (GDPR), and employment law
- Maintain audit-ready files for inspections by regulatory bodies or clients
- Support with incident report tracking, document templates, and contract management

**IT & Systems Support**
- Maintain cloud filing systems and update workforce management platforms
- Produce reports and KPI data for management on a weekly/monthly basis
- Support basic troubleshooting for office IT systems or liaise with external IT support providers

PERSON SPECIFICATION

**Essential**:

- Some experience in a similar admin/business support role
- Excellent organisational and communication skills (verbal and written)
- Strong IT skills: Microsoft Office, particularly Word, Excel, and Outlook
- Ability to handle confidential information with professionalism
- Strong attention to detail and ability to multitask under pressure
- Experience working in a fast-paced or operational environment

**Desirable**:

- Prior experience in the security, facilities management, or recruitment sectors
- Familiarity with SIA licensing and workforce compliance requirements
- Experience using scheduling software such as SmartTask, Deputy, or similar
- HR administration or basic payroll knowledge
- NVQ Level 3 in Business Administration (or equivalent qualification)

Are you organised, proactive, and ready to make a real impact behind the scenes? World-class Security Ltd is looking for a **Business Support Administrator** to join our professional and fast-paced team.

We're a leading name in the UK security industry, and we’re looking for someone who thrives on structure, loves supporting operational teams, and has a keen eye for compliance.

**Why Work With Us?**
- Supportive team and leadership
- Career progression opportunities
- Hybrid working options after probation
- Be part of a company setting the gold standard in security

Applications reviewed on a rolling basis - don’t wait

**Be seen. Be respected. Be World-class.**

**Job Types**: Full-time, Part-time

Pay: £12.21 per hour

**Benefits**:

- Employee discount
- Employee mentoring programme
- Free parking
- On-site parking
- Referral programme

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- Weekend availability

**Language**:

- English (preferred)

Work Location: In person

Reference ID: ADM_OHM_18283