Complaints Handler

2 weeks ago

BartonuponHumber, United Kingdom Wren Kitchens Full time

**About The Role**:
In 2019 we began fabricating Xena Quartz® worktops in-house; guaranteeing a high level of quality at a low price. Integral to the smooth transition from templating to the installation of our specialist worktops, you will be at the very heart of our Xena Quartz® function in the role of Specialist Worktop Complaints Handler.

You will create a brilliant experience for our customers who have selected our specialist worktops as a stylish finishing touch to their new Wren kitchen. Bright, friendly and attentive, our brilliant teams are focussed on doing the best for our customers. They're the ones with the first-class communication skills and they do it professionally and efficiently every time.

The role of Specialist Worktop Complaints Handler is to take ownership of complaints relating to specialist worktops. The Specialist Worktop Complaints Handler is there to investigate, respond and more importantly resolve complaints in a swift manner, ensuring fair treatment of customers at all times, by completing thorough and objective investigations in line with the company policies.

If you are a confident communicator with a real desire for developing your customer service skills and strive for outstanding customer service, you could find a role in our Specialist Worktop Team where your personality and passion allows you to make a real difference to the customer experience.

In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.

**What Wren offer**:

- Free access to our state of the art on site gym, open 24/7
- Enjoy subsidised meals in our two fantastic restaurants
- Free on-site parking
- Customer Service Employee of the Month with perks including dedicated parking spaces and gift vouchers
- Customer Service Refer a Friend Scheme with the chance to earn up to £500 for each referral
- The Wren Flyer bus is available to take you to and from work, enabling you to save on bridge fees
- Free refreshments brought directly to your desk throughout the day
- Free annual eye tests as well as a contribution to new glasses
- Free uniform included that you can also claim under the HMRC allowance

**About You**:
**Desired skills and knowledge**:

- Attentive with a strong focus on the customer experience
- Previous complaints handling experience is beneficial
- Passionate with the ability to take ownership of customer queries and confidently resolve issues where required
- Ability to effectively organise and prioritise your own workload
- Excellent oral and written communication skills
- Proven ability to thrive in a fast-moving environment
- Excellent computer skills including Microsoft Office
- Flexible with working hours & overtime, including weekends & evenings
- Excellent attendance with proven reliability and can adhere to the agreed work schedule

**About The Company**:
Wren Kitchens are not only passionate about kitchens, we are passionate about our people We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work

This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story

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