Neighbourhood Customer Specialist
2 weeks ago
Are you passionate about providing exceptional customer service and making a difference to our neighbourhoods? Would you like to be part of a dynamic and dedicated team, being instrumental in helping us achieve our goals? If so, we have an exciting opportunity for you
**What we’re looking for**:
- Someone who is passionate about customer service with excellent communication skills both written and verbal, being resilient with a positive and can-do-attitude.
- You’ll be highly organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively and delivering a first-time fix in order to produce high quality work.
- Previous experience in customer-facing roles is essential, and a background in housing management, particularly within the social housing sector, would be highly advantageous.
- Familiarity with tenancy and leasehold management and enforcement is desirable, as well as knowledge of current housing legislation, practices, and government policies.
If so, this role is perfect for you
**A bit about the role**:
As a Neighbourhood Customer Specialist, you’ll be the ‘face of Peabody’ and responsible for the specialist, personalised service our customers receive.
**Some of the key results for the role include**:
- You will ensure a holistic approach and the delivery of accessible, high quality and value for money services, and will work collaboratively with other teams to ensure safe, thriving neighbourhoods that customers love.
- You will play a pivotal role in ensuring community safety and supporting the wellbeing of residents, with a particular focus on helping vulnerable residents and families and engaging and working with them in the management of their homes and neighbourhoods.
- You will underpin and improve overall performance within your area, encompassing all aspects of housing management.
- You’ll also be carrying out estate, scheme and property inspections and will be identifying issues and capturing feedback to continuously improve our services and customer satisfaction, ensuring lessons learnt help us to improve the service we provide.
- This role will require a Basic DBS check._
**A bit about us**:
160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.
The Peabody Group is responsible for more than 104,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.
Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.
We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes, so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.
We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.
**Here just a few of the benefits for working at Peabody**:
- Flexible and hybrid working (depending on the role)
- Up to 30 days’ annual holiday plus bank holidays
- Competitive salaries that are benchmarked regularly against current market rates
- Two additional paid volunteering days each year
- Family friendly policies
- Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal
- 4 x Life Assurance
- Up to 10% pension contribution matched 1:1
**Are you ready to apply?
-
Neighbourhood Customer Specialist
1 week ago
Basildon, United Kingdom Peabody Full time**Peabody** has x2 exciting opportunities for a **Neighbourhood Customer Specialist** on a **full time, permanent** **basis** based within our **North Counties** **region. **In return, you will receive a competitive salary of** up to £35,424 per annum.** **About the Neighbourhood Customer Specialist role**: We currently have 2 vacancies available, 1x based...
-
Community Safety Specialist
4 days ago
Basildon, United Kingdom Peabody Full timeSalary** Circa £37,000 per annum** Location** Basildon** Contract type** Permanent** Weekly hours** Monday - Friday, 09:00 - 17:00** As a Community Safety Specialist (ASB) - North Counties, you will manage a full range of community safety casework, ensuring Peabody’s Community Safety Service is delivered within agreed timeframes, collaborating with...
-
Customer Experience Specialist, UK
4 days ago
Basildon, United Kingdom Percepta LLC Full timeCustomer Experience Specialist, UK & DE (04917) Customer Experience Specialist, UK & DE Customer Experience Specialist (Automotive) At Percepta, we bring first-class service across each market we support. As a CX Specialist in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction...
-
Customer Experience Specialist, UK
6 days ago
Basildon, Essex, United Kingdom TTEC Full time £28,000 - £35,000 per yearCustomer Experience Specialist (Automotive)At Percepta, we bring first-class service across each market we support. As a CX Specialist in the United Kingdom, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique cultureEmployment Details:Contract Type: Full-Time, Permanent,...
-
Customer Experience Specialist, UK
6 days ago
Basildon, United Kingdom TeleTech Holdings, Inc. Full timeCustomer Experience Specialist (Automotive) At Percepta, we bring first‑class service across each market we support. As a CX Specialist in the United Kingdom you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. Employment Details Contract Type: Full‑Time,...
-
Full Time Customer Experience Specialist
2 days ago
Basildon, United Kingdom Hammonds Furniture Limited Full timeCustomer Experience Specialist- Full Time BasildonAt Hammonds, we've been helping people transform their homes for over 90 years, designing and installing fitted furniture. We bring order and calm to everyday lives.As a family business working nationwide with 20 showrooms we have ambitious plans for growth. We are proud to manufacture all our furniture in...
-
Basildon, United Kingdom Percepta Full timeA leading customer service provider in Basildon is looking for a Customer Experience Specialist. In this entry-level role, you will manage customer cases, ensuring a smooth resolution process while providing top-notch service. Suitable candidates enjoy engaging with customers, have great communication skills, and can handle multiple priorities under...
-
Cleaner - Part Time
6 days ago
Basildon, United Kingdom ScS – Sofa Carpet Specialist Full time**Description**: Are you passionate about keeping things clean and tidy? Fancy being in a room full of comfy sofas every day? If the answer is ‘yes’ then we have the role for you! What’s the opportunity? We’re looking for a Cleaner to join our team in store to help make sure our stores are clean, tidy and welcoming for our customers. This part...
-
Customer Experience Specialist, UK
8 hours ago
Basildon, United Kingdom Percepta Full timeCustomer Experience Specialist (Automotive) Percepta – Basildon, England, United Kingdom Employment Details Contract Type: Full‑Time, Permanent, hybrid, 2 days onsite/3 days home Working Hours: 37.5 hours per week, on a weekly rotational shift pattern between 8am and 6pm – Monday to Friday and occasional Saturdays Salary: £27,275 plus Annual...
-
Customer Experience Specialist, UK
12 hours ago
Basildon, United Kingdom Percepta Full timeCustomer Experience Specialist (Automotive) At Percepta, we bring first‑class service across each market we support. As a CX Specialist you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. Employment Details Contract Type: Full‑Time, Permanent, hybrid, 2 days...
