Configuration Helpdesk Administrator

**Description**

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

**About CDW**

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.

CDW prides itself on “making amazing happen”. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.

**Job Summary**
- ** JOB TITLE**: CONFIGURATION ADMINISTRATOR
- ** DEPARTMENT**: SUPPLY CHAIN
- ** REPORTING TO**: CONFIGURATION SUPERVISOR
- ** WORKING HOURS**: 08:00-16:30, 09:00-17:30, 09:30-18:00 - Rotating weekly

**Key responsibilities**
- To be the vital link between other departments and the configuration department
- Ensure all communication into the Config Inbox is dealt with accordingly
- Ensure passage of information is clear and concise in good time
- Vetting of Config orders to ensure correct costs are applied
- Updating several vital spreadsheets to help with the development of the department
- Take responsibility for the logging of faulty items
- Communicate queries with orders to Account managers and Engineers
- Be the “Face and Voice” of Config as the point of contact for the department.
- Think of ideas to help improve the running of the department.
- To monitor stock levels of certain client owned consumables and flag when
- replacements are required
- To chase queries and necessary information to gain what the department requires to fulfil
- orders
- To schedule all orders coming into Config as soon as they appear.
- Liaise with the Transport and other warehouse depts. To ensure all orders are received and shipped accordingly
- Adhere to processes within and outside of Config to ensure everything is done correctly first time
- All other tasks as required and communicated by the leadership team
- Must have an excellent command of the English language with strong written and verbal communication skills
- Strong Microsoft Office skills including Word and Excel
- Maintaining the excellent internal and external service levels
- Ability to monitor and report on order and issues status information
- Business management skills with a total commitment to the highest levels of customer service
- Ability to take ownership and progress problems to a resolution

**Qualifications, Skills & Experience**
- Educated to GCSE level in Maths and English
- Previous Warehouse experience is highly desired
- Previous stock management, returns and other system related experience desirable
- Previous experience of administration within a technical production environment is highly desired
- Previous customer service experience highly desirable

**More about CDW and your career with us**:

- At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self — and your best ideas — to CDW. Because diverse perspectives bring forth better problem solving — and better solutions for our customers in a rapidly evolving technology landscape._
- CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010._
- Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities and authenticity for coworker and business benefits. _**_Will you be a part of it?_**

**What we offer**:

- Life Assurance_
- Competitive Contributory Pension_
- Private Medical Insurance _
- Enhanced Maternity Pay _
- 25 days holiday + bank holidays _
- Option to buy additional holiday _
- Dental Insurance_
- Season Ticket Loan + additional perks_

**Who we are**:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and servi