Configuration Coordinator

At CDW we make it happen together. Trust connection and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.The Configuration Coordinator at CDW is responsible for organising and driving daily workloads throughout the Configuration centre. The role consists of a mix of system related work to ensure orders are allocated and prioritised correctly and working alongside the Team Leaders to ensure that work is progressing at pace and with the right focus on quality. Escalating to the leadership team if SLAs are slipping will be a priority and being part of plans to tackle heavy workloads. Understanding and motivating a team of skilled technicians within a fast paced highly dynamic environment. High standards are required to ensure our products are received by our customers right first time on time. Administrators will be accountable for ensuring orders flow through the configuration centre and space is managed correctly. Supporting leadership functions in the absence of Team Leaders will also be required to support development.Key responsibilitiesAllocation of workload always aware of priorities and urgent requirementsScheduling work to ensure correct expectations are set and timescales are met in accordance with Team Leader direction.Helping to ensure all processes are followed.Feeding back to the leadership team any concerns around Technician performance and development opportunitiesWorking closely with other NDC Team leaders & Coordinators to help ensure all required items and orders enter and exit the department in full and efficientlyCarry out tasks directed by the team leader which will assist in leading and driving a team of skilled technicians and assist the team leaders with the motivation and morale of that teamEstablishing and maintaining excellent internal and external service levels and assisting with identifying improvements areasWorking to ensure skill gaps are facilitated through correct work allocation at the direction of leadership and training teamsProvide input and feedback to the Team Leaders for when they conduct 1 to 1 meetings with techniciansManage checks of stock levels of consumables and report required stock to the Team Leaders.Systemic work to facilitate orders picking into the Configuration CentreAssist Team Leaders and Supervisor with initial investigation of stock issues / pick IssuesCarry out tasks as required and directed by the Leadership teamCheck outstanding shipments at end of daySystemic work to facilitate warehouse movement activitiesPlace monthly orders for consumablesQualifications Skills & Experience Management ResponsibilitiesDesirable experience in a previous coordinator or administrative roleStrong Microsoft Office skills preferably including Excel Outlook and WordStrong written and verbal communication skillsCustomer and sales facing with the ability to communicate effectively and appropriately with bothAbility to ensure that the Health and Safety and housekeeping standards are kept to the highest possible level at all timesExperience with assuring quality standards are met at all timesEssential AttributesExcellent organisational and communication skillsMust hold a strong work ethic and show commitment to CDWMotivational an ability to get the best from the team even during high volume periodsProfessionalHonest and hardworkingSelf-Motivated and proactiveExcellent attention to detailProven record of reliability responsibility and accountabilityGood interpersonal skills - ability to liaise with personnel at all levels and adapt style accordingly being presentable and aware of external visitorsCapable of multi-tasking efficiently managing time and resourcesAbility to work to challenging deadlinesHave a desire for continuous development and improvement of self team and departmentA receptive approachable individual who can provide and receive feedback in an effective impartial mannerMust posses a proactive approach to problem solving at root cause with a can do attitudeMulti-functional team player experienced in all aspects of general team workA good understanding of CDW as a business and its goals and visions for the futureWe make technology work so people can do great things.CDW is a leading multi-brand provider of information technology solutions to business government education and healthcare customers in the United States the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together we unite. Together we win. Together we thrive.CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law.Required Experience:IC Key Skills Digital Electronics,Gallery,Learning Management System,Autocad,Computer Engineering Employment Type : Full-Time Experience: years Vacancy: 1