Customer Service Assistant

5 days ago

Macclesfield, United Kingdom Resonate Productions Ltd Full time

Our canvas family consists of three companies: Posh Frocks and Wellies, Resonate Events and Canvas Co. With a focus on temporary structures, they provide venues for wedding receptions, back garden cinemas, bars and also boutique camping at British music festivals. Most of our work takes place during the summer as we provide luxury boutique camping accommodation to festivals and events all across the UK, our customers include Bluedot, Glastonbury and the Isle of Wight to name a few. We also hire luxury canvas marquees for weddings and private events across the North West as well as hire back garden cinema equipment and tents for small parties and back garden parties.We are looking for a King or Queen of customer service for the office team. Come and work for us and join our small friendly, ambitious and fast growing group of companies.**Responsibilities for The Canvas Co**:

- General office admin
- Preparing reception check in information for reception managers
- Creating build lists for the site managers
- Managing incoming bookings
- Sort all bookings, put onto booking spreadsheets
- Setting up Snafflz software for check in and sending out e-tickets (training provided)
- During summer months while festivals are happening you will need to be able to answer questions from reception managers over the weekend (if all is planned and handed over correctly it shouldn't need to happen - but sometimes it does)

Responsibilities for Resonate Events:

- Managing the incoming bookings
- Organising load lists

**Responsibilities for Posh Frocks and Wellies Events**:

- Diary planning and setting up appointments

Skills required:

- Excellent communicator
- Have strong MS Office skills (Word, Excel and Outlook)
- Ability to prioritise workload and manage expectations
- Key attention to detail

Desirable ADDITIONAL skills:

- Marketing / social media skills

Hours:

- Flexible hours contract
- Roughly 20 hours a week April to September, 10 hours per week October to March.
- No fixed hours, so can be flexible to work around school runs etc
- Mixture of office and home based work

What we can offer you:

- Free use of all cinema equipment etc. for use at your own house and tickets to at least one festival (when coming to help out)
- Opportunity to grow with the company, additional training in the areas we need help in can be organised and paid for.

**Job Types**: Part-time, Permanent, Temp to perm

Expected hours: 10 - 20 per week

Additional pay:

- Performance bonus

**Benefits**:

- Company pension
- Flexitime
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Application deadline: 28/04/2025

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