Customer Service Assistant

2 weeks ago

Macclesfield, United Kingdom ECO Wizard Full time

**Job Title**: Customer Service and Sales Administrator

**Location**: Office-based at our Macclesfield site.

**Position Summary**:
We are looking for a dynamic and detail-oriented **Customer Service Advisor** to support our **B2C and B2B sales activities**, while also managing and maintaining our **supplier database**. This hybrid role requires excellent communication skills, a customer-first mindset, and strong organizational abilities. You will play a vital role in ensuring smooth customer interactions, accurate order processing, and up-to-date supplier information to support business operations.

**Key Responsibilities**:
**Customer Service - B2C & B2B Sales Support**:

- Handle inquiries, complaints, and support requests with professionalism and efficiency.
- Process orders accurately via internal systems (CRM, ERP), and coordinate order fulfilment with relevant departments.
- Provide product information, availability, pricing, and order status updates to customers.
- Support the sales team by preparing quotes, assisting with account management, and following up on leads.
- Identify and escalate recurring customer issues and suggest process improvements where applicable.
- Ensure a positive customer experience at every touchpoint, driving customer satisfaction and loyalty.

**Supplier Database Management**:

- Maintain and update supplier records to ensure accurate and current information.
- Support the onboarding process for new suppliers, ensuring all required documentation and compliance data are collected.
- Monitor supplier performance data and ensure timely updates of contact details, certifications, and agreements.
- Liaise with the Procurement and Finance teams to resolve data discrepancies or supplier-related issues.
- Run regular audits of the supplier database to ensure data quality and integrity.
- Assist with generating supplier-related reports for internal use.

**Required Skills & Qualifications**:

- Experience in a customer service or sales support role, preferably in both B2C and B2B settings.
- Strong written and verbal communication skills.
- High attention to detail and accuracy, especially with data entry and order processing.
- Proficient in Microsoft Office, especially Excel and Outlook; experience with CRM/ERP systems is a plus (e.g., Salesforce, NetSuite, SAP).
- Strong multitasking and organizational skills, with the ability to manage competing priorities.
- Customer-focused mindset with problem-solving abilities and a proactive attitude.

**Preferred Qualifications**:

- Previous experience managing supplier records or working with procurement teams.
- Familiarity with eCommerce platforms, order management systems, or retail/customer sales environments.
- Knowledge of compliance and data protection regulations relevant to customer and supplier data.

**What We Offer**:

- Competitive salary and benefits package.
- Supportive and collaborative team environment.
- Training and development opportunities.
- Flexible work arrangements (e.g., hybrid working may be available).
- Opportunity to contribute to both customer satisfaction and operational excellence

Pay: From £24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site gym
- On-site parking
- Sick pay
- Transport links
- Work from home

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

  • Retail Customer Assistant Part-time

    7 days ago

    Macclesfield, United Kingdom Royal Voluntary Service Full time

    **Retail Customer Assistant (Part-Time)** Macclesfield District General Hospital, Cheshire **Together we can make a real difference** Belonging to the Royal Voluntary Service community means inspiring volunteers to support the nation’s health and wellbeing. It means tackling the most pressing social issues in a workplace full of opportunities. Our people...

  • Motorcycle parts/customer service assistant

    2 weeks ago

    Macclesfield, United Kingdom Bigmoto Full time

    Motorcycle parts/customer service assistant Bigmoto Macclesfield, England, United Kingdom Bigmoto is the UK’s fastest-growing online motorcycle dealership, offering a wide range of new and used motorcycles nationwide. With competitive pricing and flexible finance options for all credit profiles, Bigmoto.co.uk aims to find solutions for every customer. The...

  • Customer Service Assistant

    1 week ago

    Macclesfield, United Kingdom LaplandUK Full time

    **Customer Service Host - Macclesfield - £13.25ph** **About LaplandUK** LaplandUK is an **award-winning immersive Christmas experience** created with Hollywood set designers and West End theatre professionals. Each year, the event sells out within hours and welcomes **hundreds of thousands of guests**, including celebrities and members of the Royal...

  • Night Customer Service Assistant/supervisor

    2 weeks ago

    Macclesfield, United Kingdom Admiral Slots Full time

    Job Role: Night Customer Service Assistant/Supervisor Hours per week: 30 Hourly rate: £12.24-£14.24 Shift pattern**:Monday-Sunday, Night Shift (10:00pm-8:30am). Full flexibility across the week required, 3 out of 7 nights.** If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times. Hit the...

  • Night Customer Service Assistant/supervisor

    21 hours ago

    Macclesfield, United Kingdom Admiral Slots Full time

    **Job Role: Night Customer Service Assistant/Supervisor** **Hours per week: 30 hours per week** **Hourly rate: £11.50-£13.50 per hour** **Shift pattern: Working 30 hours per week over 3 nights, between 10pm-8.00am** If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times. Hit the Jackpot on an...

  • Customer Service Advisor

    3 days ago

    Macclesfield, United Kingdom Brooke Harrison Recruitment Full time

    Amazing Opportunity to kick start a career within secured lending! As a inbound Customer Service Advisor you will be a first point of contact for customers seeking a secured loan or mortgage. You will receive warm inbound and outbound calls, with no cold calling or use of outbound dialers. The successful candidate will handle fact‑finding, transferring...

  • Customer Assistant

    2 weeks ago

    Macclesfield, United Kingdom M&S Full time

    **Summary** Customer Assistant - Operations - Barracks Mill Macclesfield SF **All the details** **Customer Assistant - Operations - Barracks Mill Macclesfield SF** Role: Customer Assistant Dept: Operations Store: Barracks Mill Macclesfield SF Wage: 12.00 per hour Hours: 30.00 hours per week Contract: Permanent **_ALL APPLICANTS _**_MUST_**_ _**_BE OVER...

  • Customer Assistant

    1 week ago

    Macclesfield, United Kingdom LaplandUK Full time

    **Customer Assistant - Macclesfield - £12.25ph** **About LaplandUK** LaplandUK is the UK’s most talked-about immersive Christmas experience, created with Hollywood set designers and West End theatre professionals. Each year, the event sells out within hours and welcomes hundreds of thousands of guests, including celebrities and members of the Royal...

  • Customer Assistant

    2 weeks ago

    Macclesfield, United Kingdom LaplandUK Full time

    **Customer Assistant - Macclesfield - £12.25ph** **About LaplandUK** LaplandUK is the UK’s most talked-about immersive Christmas experience, created with Hollywood set designers and West End theatre professionals. Each year, the event sells out within hours and welcomes hundreds of thousands of guests, including celebrities and members of the Royal...

  • Customer Service Advisor

    2 weeks ago

    Macclesfield, United Kingdom Fintelligent Full time

    We are recruiting for award-winning, global health-care organisation based in heart of Stockport and due to company growth, they are recruiting for experienced Customer Service Advisor to join their fun and vibrant team. You will receive an fantastic basicsalary of £23,000 plus £500 on completion of probation, a monthly bonus along with some amazing...