Customer Service Executive
5 days ago
Do you have experience in Customer Service, looking for a new role within a global business?
Osborne Appointments are recruiting for a **Customer Service Executive** to join our client based in Hemel Hempstead on permanent basis
**What’s in it for you?**
- Up to £30,000 per annum depending on experience
- Up to 50% working from home
- Onsite parking
- Medical Insurance, Dental Cover
- Discounts/offers on company products, gym memberships, cinemas and more
**Main Duties**:
- Troubleshooting issues for the customer to find relevant solutions
- Ensuring the correct volume of stock is available for the Service team in order to effectively support customers
- Escalating more complex queries and complaints where necessary
- Managing customer expectations and finding solutions to ensure potential negative situations are turned into a positive service
- Track repairs, ensuring technical product details are recorded accurately
- Providing quotations for Out of Warranty work for customers
- Processing customer payments
- Processing parts orders for Service team
**Key Skills & Experience**:
- Ability to articulate technical information to customers at varying levels of technical knowledge
- Outstanding communication skills, written and verbal
- Previous experience within Customer Service, ability to build rapport
- Interest in working within a Technical industry
- Logical approach with problem solving skills
- High attention to detail
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