Welfare Officer

**Job Title**: Welfare Officer

**Location**: Heaven Nightclub

**Contract**: Zero-Hours, Night Shifts

**Hours**:Weekday and Weekend

**About Us**:
Heaven is one of the most renowned and vibrant LGBTQ+ nightclubs, offering an unforgettable experience to our guests. Known for our lively atmosphere and diverse clientele, we are dedicated to ensuring the safety, well-being, and enjoyment of everyone who steps through our doors. To maintain our high standards, we are looking for a dedicated Welfare Officer to join our team and help provide a safe and welcoming environment for all of our visitors.

**Job Overview**:
As a Welfare Officer, you will play a key role in ensuring the safety and welfare of our customers during their time at Heaven. You’ll be responsible for providing support and assistance to our guests, particularly during busy night shifts, and ensuring that the venue remains a safe, enjoyable place. The role will involve providing help in various situations, from offering assistance to those in need, managing medical emergencies, to helping people get home safely after their night out.

**Key Responsibilities**:

- Customer Safety & Welfare: Actively monitor the well-being of customers throughout the venue, ensuring that everyone is safe and enjoying their time responsibly.
- Incident Management: Respond quickly and effectively to any incidents, whether they are medical emergencies, conflicts, or intoxication-related issues.
- Support for Vulnerable Guests: Offer support to guests who may be feeling unwell, disoriented, or in need of assistance getting home safely.
- Safe Departure: Assist guests in arranging safe transport home or helping individuals find the appropriate routes home.
- Communication: Work closely with other staff members, security, and emergency services to ensure that all safety measures are in place and that any potential risks are addressed proactively.
- Shift Coverage: Primarily working weekend nights, with the ability to work weekday shifts.

**Skills & Qualifications**:

- Experience: Previous experience in welfare, customer service is preferred but not essential.
- (preferred) First Aid Certified: A valid first aid qualification is preffered.
- Excellent Communication Skills: Ability to engage with a diverse range of people, offer clear guidance, and remain calm in high-pressure situations.
- Problem-Solving Skills: Ability to assess situations quickly, make decisions under pressure, and resolve issues with care and professionalism.
- Team Player: Work collaboratively with bar staff, security, and other team members to maintain a safe and welcoming environment.
- Flexible & Reliable: Ability to work nights, weekends, and weekdays. A flexible attitude to working hours is essential.
- Calm & Compassionate: A calm demeanor and empathy for others are key to being successful in this role.

**Why Work at Heaven?**

Dynamic and Exciting Work Environment: Work at one of the most well-known nightclubs, where every night brings new challenges and opportunities.

Supportive Team: Work as part of a dedicated team who are passionate about ensuring the safety and enjoyment of everyone in the venue.

Zero-Hours Flexibility: Enjoy flexibility with hours, while primarily working weekend night shifts.

**How to Apply**:
If you're passionate about providing excellent welfare support and want to be part of a fast-paced, exciting environment, we'd love to hear from you Please send your CV and a brief cover letter outlining your experience and why you’re a great fit for the Welfare Officer role at Heaven Nightclub.

Heaven Nightclub is committed to creating a diverse environment and is proud to be an equal opportunity employer.

**Job Types**: Full-time, Part-time, Zero hours contract

Pay: From £12.50 per hour

Schedule:

- Monday to Friday
- Night shift
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Reference ID: Heaven Welfare Officer