Reception Volunteer

**Reception Volunteer**

St Margaret’s Hospice is looking for people to join the team who will bring their skills, talent and enthusiasm to the heart of our organisation as we respond to the changing needs of our community.

This is a voluntary role.

**About you**

If you have experience in customer service and have a high standard of communication skills, are looking to learn and develop your skills and can share in our vision and enthusiasm to make a difference, we would love to talk to you about this role and the work of St Margaret’s.

**What we offer**
- The opportunity to make a real difference
- A comprehensive training and development package
- Additional training courses can be attended if appropriate to the role
- Broadening skills, knowledge and expertise working alongside a diverse range of professions
- Enhance your CV
- Expenses paid
- Support from your service coordinator
- Regular update opportunities including. newsletters and events

**Times available for this volunteer role**:

- Wednesday morning ( weekly)
- Thursday morning ( weekly)
- Friday afternoon ( fortnightly)

**Time** **commitment**
- The commitment of a Reception Volunteer is discussed and agreed by the Volunteer Administrator and the Volunteer prior to commencement of the role, we usually ask for 4 hours per week/fortnight.
- You are required to attend induction and update training

**Brief description of main tasks and activities**

The Reception Volunteer is responsible for
- Operating the telephone system, receiving and transferring calls
- Handling sensitive calls and situations
- Welcoming patients, relatives and visitors and putting them at ease, informing the relevant person of their arrival
- Supporting contractors with completing site registration
- Assist with occasional admin tasks
- Assisting with the fire procedure if the alarm sounds
- Use of the till for shop sales
- Receiving donations if the fundraising team are unavailable and completing a donation envelope.
- Ensuring security of reception area by following opening and closing procedures

**We are looking for someone with the following**:

- Enthusiasm
- Transferable skills
- Adaptability
- Attention to detail
- Creative ideas
- Good verbal and listening skills

**How to apply**

**Job Type**: Volunteer

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person