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Personal Injury Negotiator
2 weeks ago
**We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.**
What is Personal Injury Triage I hear you say? We are an engaging and collaborative team who make a difference, a team who proactively manage a portfolio of personal injury claims with plenty of exciting work to get stuck into
It’s all about your previous experience in personal injury claims and knowledge of the OIC. ‘What’s OIC.’ It’s the Official Injury Claim portal and once a liability decision has been received by the at-fault insurer, claimants can proceed through the system to obtain their claim report. We will also offer expert learning support to upskill and expand your claims and insurance knowledge to new heights
Are you looking for a big change in your career and ready for anything?
**Job responsibilities**:
- Proactively process low level Triage Personal Injury claims received via the OIC and MOJ portals
- Handling the claim to the conclusion of the liability decision-making period and maintaining the claim files within service standards
- Be responsible for ensuring the reserves fully reflect the expected level of damages on each file
- Conduct detailed and compliant telephone interviews with customers in relation to their claim
- Ensure compliance with the relevant sections of MOJ Reforms, Civil Procedure Rules, Personal Injury Pre action Protocol and Road Traffic Act
- Promptly identify potential fraudulent claims and other claims with large loss triggers which require specific referral
- Instruct and then proactively manage cases allocated to claims investigators and other suppliers
- Ensure that all files are reserved accurately and promptly
- Process cheques on claims files as required
- Build and maintain relationships both internally and externally
- Maintain diary within SLAs and KPIs to ensure effective and timely decision making
- Ensure compliance with Consumer Duty principles when liaising with customers and handling claims
- Any other reasonable duties as required
**Experience & knowledge**:
- Previous experience in handling Personal injury Claims or Third Party Claims (Desirable)
- Good understanding of insurance motor claims, including liability and indemnity
- Knowledge of the Official Injury Claim (OIC) or Ministry of Justice (MOJ) portals - (Advantage)
- Great communication skills, both verbal and written
- Excellent time management and organisation skills with the ability to prioritise work
- Problem-solving skills with the ability to adopt a logical approach to resolving problems
- Actively identify and engage in areas of business improvement
- Able to work on your own initiative and as part of a team
- A flexible approach and positive attitude
- Good numeracy and literacy skills and strong customer service skills
- Confident in presenting information in a clear and concise manner
- Strives to deliver performance targets and drive business improvements
**What can we do for you?
**We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer
- Fantastic training and development opportunities
- Employee benefit packages to suit your lifestyle
- Flexible working
- YOUday - we give you an extra day off to celebrate a special day
- The opportunity to take a paid day off each year to do charity work
- A health cash plan
- Help with travel expenses
- The opportunity to buy additional holiday
- Company pension scheme
- Group life assurance
- Enhanced maternity and paternity pay
- Professional subscription fees paid
Employee wellbeing is high on the agenda here too. We provide discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.
For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Talent team.
**View more about our Benefits**:
