Personal Injury Negotiator

**Job Title**: Personal Injury Negotiator

**Location**: Salford Quays, Manchester

**Salary**: £24-26k DOE + Benefits

**About the Job**

**Our client, an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services, are looking for an exceptional Personal Injury Negotiator.**

Do you have the skills, passion, and drive to make a real impact? You'll be at the heart of our client's claims processing team, managing low-level MoJ (Ministry of Justice) Portal claims with finesse and taking these claims from start to finish, ensuring compliance with regulations and maintaining files within high service standards.

You'll have the know-how of triaging low-level MoJ Portal claims (up to £10k), ensuring they're processed like a breeze. Accuracy is your middle name—you'll reserve and manage files like a pro, making sure expected damages are spot on. Spotting potential frauds? That's your expertise. Experience in liability motor claims or personal injury handling? Awesome But even if you're just well-versed in the world of motor claims and possess top-notch communication and problem-solving skills, we'd love to hear from you.

**We'd love to hear from you if**:

- you've a solid understanding of insurance motor claims, personal injury, liability, indemnity and FCA requirements - it's your ticket in
- you're customer-focused, self-motivated, and organised - qualities we treasure
- ideally you've got experience in the Official Injury Claim (OIC) or Ministry of Justice (MOJ) portals - that's the cherry on top

**What's involved**:

- Proactively process low level Triage Personal Injury claims received via the OIC and MOJ portals
- Handling the claim to the conclusion of the liability decision-making period and maintaining the claim files within service standards
- Be responsible for ensuring the reserves fully reflect the expected level of damages on each file
- Conduct detailed and compliant telephone interviews with customers in relation to their claim
- Ensure compliance with the relevant sections of MOJ Reforms, Civil Procedure Rules, Personal Injury Pre action Protocol and Road Traffic Act
- Promptly identify potential fraudulent claims and other claims with large loss triggers which require specific referral
- Instruct and then proactively manage cases allocated to claims investigators and other suppliers
- Ensure that all files are reserved accurately and promptly
- Process cheques on claims files as required
- Build and maintain relationships both internally and externally
- Maintain diary within SLAs and KPIs to ensure effective and timely decision making
- Ensure compliance with Consumer Duty principles when liaising with customers and handling claims

**Experience & knowledge**:

- Previous experience in handling Personal injury Claims or Third Party Claims (Desirable)
- Good understanding of insurance motor claims, including liability and indemnity
- Knowledge of the Official Injury Claim (OIC) or Ministry of Justice (MOJ) portals - (Advantage)
- Great communication skills, both verbal and written
- Excellent time management and organisation skills with the ability to prioritise work
- Problem-solving skills with the ability to adopt a logical approach to resolving problems
- Actively identify and engage in areas of business improvement
- Able to work on your own initiative and as part of a team
- A flexible approach and positive attitude
- Good numeracy and literacy skills and strong customer service skills
- Confident in presenting information in a clear and concise manner
- Strives to deliver performance targets and drive business improvements

**Salary**: £24,000.00-£26,000.00 per year

Schedule:

- Monday to Friday

Application question(s):

- Do you have previous experience and knowledge of dealing with personal injury (OIC and MOJ Portals)?
- Do you have a good understanding of insurance motor claims, including liability and indemnity?
- Are you customer-focused, self-motivated, and organised?
- Do you have an understanding of the FCA consumer duty rules?
- What is your current salary and what are your salary expectations?
- Please advise your current availability/notice period for interviews & start date if successful

Work Location: Hybrid remote in Manchester

Reference ID: Personal Injury Negotiator