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Device Management Team Lead
2 weeks ago
**About BT**
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.
**About this Business / Function**
Service Platforms owns the end-to-end delivery and operations of market leading premium products and services.
We’re responsible for:
- running the mobile network for more than 30 million customers
- building products and services used by more than 10 million broadband, voice and global IP communication customers
- switching 95 per cent of the UK broadcast content from the BT Tower, London.
**Why This Role Matters**
The Data Enablement Tribe helps BT make better decisions. You will support the team that connects data to our customers and devices
The data services you deliver will be used right across the business to guide the development of the services and products we provide to our customers, and to improve the day to day experience our customers receive to support their service.
**Responsibilities**
Working with 3rd parties to deliver products and capabilities for our customers
Deep understand of device management for hubs and STBs
In addition
- Provides technical expertise to support service operations and/or the customer directly by leveraging external and internal relationships, effectively identifying service requirements, designing a service model and communicating and managing customer expectations as required.
- Develops effective working relationships with customers in the development of their service requirements, supporting both due diligence and contract negotiations.
- Inputs to and supports the implementation of service improvement processes and solutions within their spcific function or discipline.
- Develops effective working relationships with customers in the development of their service requirements, supporting both due diligence and contract negotiations.
- Identifies and recommends resolutions to issues to minimise service impact and mitigate contractual penalties.
- Contributes to the achievement of performance and financial targets through effective customer interactions and timely resolution of issues.
- Supports the identification and implementation of opportunities to improve service enablement processes and maximise service effectiveness across the business.
- Contributes to the achievement of performance and financial targets through effective customer interactions and timely resolution of issues.
- Contributes to the achievement of performance and financial targets through effective customer interactions and timely resolution of issues.
**Skills**
- Change adopter: ability to identify business outcomes, manage dependencies and deliver change in complex environments.
- Stakeholder management: ability to manage and influence stakeholders with competing priorities.
- Business and technology expertise: defined by the project scope, allowing the Product Owner to make decisions on priorities and trade-offs.
- Empathy for the customer: uses customer feedback and data to understand and define problems, and tests potential solutions.
- Proven ability and experience to guide and coach incremental product development. We’re a changing organisation and some of products and features are delivered through various methodologies including waterfall, you will help bridge the gap to support an agile tribe.
- Transformation leadership, understand how we can take BAU project and programme demand into data products that are extensible and re-usable.
**Experience**
- Proven ability and experience to guide and coach incremental product development
- Transformation leadership
- Creating innovative data products
- Leadership and coaching
- Stakeholder management
- Previous experience working with CPE
**Benefits**
Competitive salary
25 days annual leave (plus bank holidays)
10% on target bonus
Pension scheme
Shares Plan
Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.
Discounted BT products
**Who is the BT Group**
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..
