Operations Officer Bhx

**Customer Operations Officer - Ramp, HGV, Refueling**:
**Starting salary from £29,000**:
If you are reading this you're likely to be an experienced aircraft Operations Officer who is quite possibly bored with their current gig or just intrigued by the idea of working for a private aviation FBO servicing the VIP traveller. Perhaps you already have experience in this field and have been waiting for a return? Either way, if you have experience in this area and you have the capacity to provide a world class customer experience we'd love to talk.

**Role Info**:
Birmingham Airport

Competitive Salary Package

Plus Benefits Package & Training

Key Skills: HGV licence. Customer experience. BHX Airport knowledge. Refuelling - training provided.

**Who we are**:
We provide VIP services to business and private aircraft customers. They land their aircraft with us and we do everything we can to deliver a truly exceptional servicewe don't just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refuelling and ground handling, to the owners and operators of private, business, military and commercial aircraft.

We are a global business operating from more than 400 individual locations across North America, UK, Mainland Europe and Asia.

We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.

**What**you'll be doing:
As Operations Officer you will help coordinate the smooth running of our Airport base which includes liaising with aircraft operators, travel organizers, the airport authority, third-party suppliers, air crew, passengers and relevant authorities to co-ordinate the arrival and departure of our clients' aircraft at the airport.

You will be the face of the business providing world class service to our customers, ensuring a smooth transition through our facility whilst safely delivering ground services to our customers' aircraft.

**About You**:

- Previous experience within aviation in a similar role
- Ability to work accurately under pressure in an operational environment
- Excellent customer service skills
- Understanding of VIP customer expectations and proven anticipation of needs
- Flexibility of start and finish times within the shift pattern
- Willingness to learn new skills, with full training provided
- Excellent interpersonal skills
- Qualifies to hold a full airport ID
- IT Literate and proficiency in using Microsoft Office programmes - Word, Excel, Outlook etc
- HGV licence
- Valid and clean driving licence
- Serious about safety
- Additional languages are desirable but not essential

**What we offer**:
Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall health, wellbeing and that all-important work / life integration.
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program - 24/7 help, guidance and support including access to free face-to-face counselling
- Healthcare Cash Plan (Medicash)
- Access to an Employee Perks platform (shopping discounts)
- Free on-site parking (no bus)
- Full uniform provided
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Global Development Scheme Opportunities
- Mentorship schemes
- Recognition programme - performance, going above and beyond, service
- Employee of the Month, Quarter & Year awards
- Volunteering / Charity Days
- Regular social events
- Enhanced Family Friendly Leave Policies