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Customer Service Team Leader

2 weeks ago

Welwyn Garden City, United Kingdom Customer Service and Call Centres Full time

**Job Title**: Customer Service Team Leader

**Salary**: £32,000 - £35,000 per annum

**Location**: Welwyn Garden City (Hybrid)

**Contract**: Permanent - full time

**Hours**: Monday to Friday -8.30am - 5pm

COMPANY PROFILE
Our established client based in the heart of Welwyn Garden City are seeking an enthusiastic Customer Service Team Leader to join their stunning offices.

This role will suit someone with excellent customer service skills and previous experience managing a team. If you are an ambitious individual that would like to progress within their role this could be the job for you.

**BENEFITS**:

- 22 days’ annual leave, increasing 1 day per year of service
- Competitive company pension
- Life assurance
- Simply health cash scheme
- Annual pay review
- Training and development
- Hybrid role
- Beautiful open plan offices

RESPONSIBILITIES
- Lead the Commercial Operations team to provide support to individual team members
- Managing performance and ensure behaviours are in line with organisational policies and values
- Undertake continuous coaching and development of the team
- Carrying regular meetings, performance appraisals and ensuring that KPI’s are achieved
- Manage team communication and updates within processes
- Delivering the induction programme to team members
- Perform quality checks to ensure SLA’s are met to correct standard
- Manage administrative tasks and distributing workload to team members
- Work with the memberships team to ensure customer feedback is actioned

SKILLS REQUIRED
- Experience within a Team Leader/ Manager position
- Ability to demonstrate leading, motivating and developing a team
- Strong user of CRM and IT systems including Word and Excel
- Excellent Customer Service skills and ability to responding to customer needs
- A proactive ‘can do’ attitude and problem solving capability

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