E-commerce Specialist

**A Bit About Us**: At AO, we want to make sure our customers are happy. When they have a smile on their face, we know we’ve done a good job. It’s at the heart of everything we do, and it’s why our logo is always smiling. When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too). We’re passionate, relentless and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks - making a difference is what keeps us driven. It started at a pub in Bolton with a £1 bet and a beliefthat things could be done better **More About theE-CommerceSpecialist Role**: You’ll be responsible for updating our e-commerce platform, delivering custom navigation experiences for each product category. This role will support the eCommerce Performance Team's strategy for FY22, and they'll be working with colleagues around the businessto identify and deliver ongoing refinements. This role is initially a 3 month contract but may be extended. **Here's What You Can Expect To Be Doing As ourE-Commerce Specialist**: - Researching and optimising facet options for filtering individual product categories. - Updating merchandising pods in line with requests from trading teams. - Maintaining consistency in the product data which provides the options available for filtering. - Providing a best-in-class journey for every customer, helping us become the leading destination for electricals. - Contributing to the conversation driving continual iterative refinement of the on-site customer experience. - Cover the manager as a Search & Navigation representative when they’re out of the business. **A Few Things About OurE-Commerce Specialist**: - Excellent attention to detail - Knowledge of tag and facet management would be an advantage. - Competent user of Microsoft Excel with intermediate skill level. - Self-motivated, have strong interpersonal skills and must have the ability to solve problems at the source. **Why Choose AO**: Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow. With AO, the sky’s the limit. We’ll support you to be the best version of yourself and always drive your career forward. We keep things simple. We say things like "treat every customer like they’re your gran” and “make decisions your mum would be proud of"because we’re personal and act with integrity - every day in every action. **Great People Deserve Great Things**: We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter. - 25 days holiday (Excluding Bank Holidays) - At least 5% contribution pension scheme* - Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership. To see all our benefits and perks, visit our AO Benefits page. Click **‘Apply’** now to join our family and find out more about the **E-Commerce Specialist** role.