Operations Support

**Description**:
**Reports to**: Operations Scheduling Manager

**Location**: Leicester

**Working hours**: Monday to Friday, 37.5 hours a week

**Salary**:£23,000 per annum, increasing to £25,000 per annum upon completion of a successful probationary period.

We are looking for an Operations Support - Scheduler to drive sustainable and operational change to create breakthrough benefits. The role will involve you working closely with all departments in the business and having regular meetings with exposure to senior management.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

**What We Need from Yü**:
**Here’s a taste of what you’ll be doing**:
Responsible for all aspects of scheduling:

- Managing the field engineer rota.
- Creating and managing capacity.
- Ensuring jobs are scheduled correctly with the relevant processes being followed.
- Ensure engineers are 95% full on a daily basis with scheduled work Scheduling metering and debt work.
- You will monitor and amend schedules as required to ensure objectives are met.
- Acting from initiative but according to procedure, you will identify complex issues and escalate these as appropriate.
- To take responsibility for maintaining an appropriate level of knowledge and seeking assistance from your line manager and / or colleagues where required.
- Record and capture details that will feed into management reports.

**About Yü**:
**If you have what it takes you could be just what we’re looking for**
- An analytical approach and the ability to prioritise.
- Ability to work as part of a small team and support colleagues with their workload and to be proactive in identifying when colleagues may need additional support and offer this support.
- Be friendly and willing to join a like-minded team to create a culture of business and personal development.
- Evidence of the ability to handle a diverse workload whilst also being prepared to deal with more repetitive tasks and the ability to work under pressure (to short deadlines) and multitask where necessary.
- Offer excellent customer service and have a friendly, approachable manner at all times.
- Being a team player who is willing to go the extra mile for their colleagues and business.

**Relevant Qualifications / Experience**:

- Experience or the ability to understand complex schedules with a logical, methodical approach.
- Excellent communication skills, both written and verbal.
- Excellent IT skills.
- Exceptional organisational skills particularly in time and diary management.

**Desirable**:

- Experience of the Utilities industry would be beneficial but is not essential.
- Geographical knowledge desirable.

**Yü Come First**:
**We have a wide range of benefits for our employees including**:

- 24 days annual leave + bank holidays
- Holiday buy - up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- New modern facilities
- Death in service and critical illness cover
- Plus, many more

YUIndeed

**About Yü Group**:
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.

On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.