Service Advisor

1 week ago

York, United Kingdom Drive Motor Retail Ltd Full time

We are searching for Service Advisors for our York dealership.

We are looking to recruit a Service Advisor to join our busy Aftersales team in York. You must be enthusiastic, outgoing and a process driven individual who puts customer service at the forefront of all they do.

As a Service Advisor at Drive Motor Retail, you will be the first point of contact for our valued customers. You will play a vital role in delivering exceptional service, assisting customers with their vehicle service requirements, and ensuring their experience with us is smooth and hassle-free.

**Package Details**:

- Basic Salary of £26,000
- Potential earnings are un-capped but are averaged at £34,000+ per annum
- Monday - Friday 8am - 6pm
- Alternating rota for Saturday - 8am - 12pm (Noon)

**Benefits**:

- Employee discounts and further discounts for friends and family on dealership services.
- 32 Days holiday (including Bank holidays) Rising with length of service.
- Company private pension
- Discounted Shopping, Gym and Dining Benefits using an app designed to save you money whilst you earn.
- Medicare cash plan for all employees and their children, which gives same-day access to an online GP, money towards health, wellbeing and dental care.
- **Career progression within the business**: We prioritise promoting from within to ensure that everyone can tailor their career to rather climbing the ladder or being able to stay at a pace they are comfortable.
- **Manufacturer specific training / accreditations**:Working with multiple manufacturers we are able to train our Service Advisors to become specialists in specific brands. Being a specialist not only helps you to sell more effectively and increase your product/brand knowledge but you can also then take the Motability sales path which further increases your level of service that you can provide.
- Accreditations lead to further earning by championing the brand you are accredited with.

**Responsibilities**:

- These tasks require excellent organisational skills with an attention to detail and a quality focus that is second to none.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
- Booking and arranging customers vehicles into the service department.
- Engaging with existing customers
- Selling and advertising our dealerships services and products.
- Be committed to achieve complete customer satisfaction
- Help achieve sales targets as set out by the Aftersales Service Manager

**Requirements**:

- Comply with Health & Safety Procedures
- Comply with Company administrative procedures i.e. Use clock card machine, complete job cards etc
- Ensure work is completed to a high standard at all times
- Ability to work at a fast pace
- Well-mannered and ready to go the extra mile for our customers.
- A Valid Driver’s License.

**Job Types**: Full-time, Permanent

Pay: £26,000.00-£35,000.00 per year

Additional pay:

- Bonus scheme
- Commission pay

**Benefits**:

- Bereavement leave
- Company pension
- Employee discount
- Free flu jabs
- Referral programme
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Experience**:

- Service Advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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