Team Leader Administrator

**Team Leader Administrator**

We have an exciting opportunity for an enthusiastic Team Leader Administrator to join our friendly and dynamic team. This permanent position will be well suited to an individual that is looking for a potential career path in healthcare and gaining hands-experience in thriving and supportive environment. Pay is starting at £10.50 increasing to £11.10 on successful completion of probation period.

**Who are we?**

We are a GP Practice Network, providing care to over 30,000 patients across six locations in Plymouth. We are a forward-thinking team that always aspire to fresh thinking and innovation for new or improved ways to delivering the best healthcare for our patients.

We have approximately 140 employees in diverse roles of different roles including GPs, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists Receptionist, Administrators and many more We recognise that staff our best asset and work hard to provide a supportive and inclusive culture where staff can thrive. Wherever you work with Pathfields, you will always have the opportunity to bring new ideas to continuously improve our service to patients.

We became a voluntarily Real Living Wage employer in April 2021.

**Role Responsibilities**:

- In conjunction with the Clinical Care Manager, ensure that staff are familiar with work processes and systems for the delivery, recording and monitoring of day-to-day duties.
- Responsible for the day-to-day management of non-clinical teams.
- To provide overall support inclusive of all teams on the designated site
- Assist and support the Clinical Care teams in their daily tasks and provide additional non-clinical training where necessary
- Identify training needs and arrange training programmes for members of the Clinical Care teams.
- Deal with patient complaints, only escalating where necessary
- To lead a cohesive supportive team providing all necessary support services for patients and clinical and non-clinical staff
- Ensure accurate recording of data to maximise practice income and income-generation opportunities
- Oversee the clinical appointment ledger overview ensuring appointments utilised sufficiently, as well as supporting the clinical rota team to organise room allocations (while taking into account Annual Leave, Sickness, Training Dates, meetings and appraisals)
- Oversee the day to day running of the Nursing Team to ensure a smooth service for the patients.
- Ensure all staff are working within the requirements of information sharing and data governance regulations
- Liaise with the management team to ensure appropriate policies and procedures are in place and updated as appropriate
- Contribute to the effectiveness of the team by reflecting on own and team activities, and making suggestions on ways to develop and improve performance
- Participation in an annual performance review, including taking responsibility for keeping a record of personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are performing similar roles
- Work effectively with individuals in other agencies to meet patients’ needs
- Ensure staff Reviews and Appraisals are conducted in a timely manner
- Participate in audits and project work when required
- Exceptional communication skills (written and oral).
- A professional telephone manner.High level of computer literacy.
- Previous experience using SystmOne.
- A flexible pro-active approach to work.
- Experience of working in a fast-paced environment.
- Ability to work on own initiative and prioritise task effectively.
- Ability to work under pressure while remaining calm in difficult situations.
- Professionalism and discretion when dealing with sensitive information maintaining confidentiality at all times.
- **Why should you apply?**:

- Competitive salary being a Real Living Wage employer.
- A supportive and friendly working environment.
- An offer of a permanent contract on completion of a probation period.
- An opportunity to join the NHS Pension scheme with a 20% employer contribution.
- An opportunity to join the Cycle to Work Scheme.
- 6.6 weeks holidays including bank holidays (pro rata).
- Eligibility for the NHS discount service.
- An opportunity to develop personal skills and experience.
- Comprehensive induction/training schedule.
- In house teaching, mentoring and support.

**How to apply?**

**Please note**:Initial interviews will be held virtually via Zoom.

**hours - **30 hours per week
- Monday 12:00 - 18:00
- Tuesday 07:00 - 17:00
- Wednesday - Non-working day
- Thursday - 08:00 - 14:00
- Friday 08:00 - 18:00 - 17:00

**Job Types**: Full-time, Permanent

**Salary**: £11.10 per hour

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday

Work Location: On