Assistant Hub Officer

**Details**:
**Reference number**:

- 414353

**Salary**:

- £30,071
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Administrative Officer

**Contract type**:

- Permanent

**Business area**:

- HMRC - CCG - Fraud Investigation Service

**Type of role**:

- Operational Delivery

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 2

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Croydon - Ruskin Square

**About the job**:
**Job summary**:
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Fraud Investigation Service (FIS) is responsible for HMRC’s Civil and Criminal investigations and our investigation capability is fundamental to managing and reducing the tax gap, meeting HMRC’s strategic objectives and supporting aims of a healthy tax system. It is also a key component of the compliance strategy, promoting compliance across the population and prompting behavioural change, preventing and responding to harmful attacks on the tax system and ensuring none are beyond our reach.

Investigation Services Core brings mainstream and highly specialist capabilities together to enhance and support the full range of criminal, civil and regulatory investigations into serious tax fraud and money laundering undertaken in FIS. This role in Investigation Services Core provides vital services to the full range of FIS investigations helping HMRC tackle the many and pressing challenges that modern-day tax fraud presents.

**Job description**:
Assistant Investigation Hub Officers will be responsible for delivering Core services, covering a variety of activities and are part of every criminal and civil investigation carried out by HMRC.

They will provide excellent service to a range of customers, supporting investigations through activities such as:

- Interrogating departmental systems, preparing standard intelligence packs and standardising and interpreting data.
- Procurement of essential items and management of associated budgets.
- Developing professional stakeholder relationships with investigators to support planning and delivery.
- Managing property and vehicles, as part of which you will be required to drive an official vehicle for reasons such as return of evidence, property retrieval or for vehicle maintenance/repairs.

**Important - National Security Vetting at Security Check (SC) clearance level is required for this vacancy. Please review the details provided in the additional security information section of the advert.**

**Person specification**:
This is a manual role, you will be required to conduct regular Vehicle Fleet maintenance - ensuring the Fleet is ready for use by conducting vehicle checks, travelling across various HMRC sights to rotate vehicles, taking cars to MOT’s and Service Centres. The ability to learn and work with high specification equipment. This role will require outdoor working.

Deliver high quality, professional and accessible services, anticipating the needs of our investigations by;Performing tasks suitable to the Assistant Officer grade in line with the guidance provided and referred to above.
- Contributing to a supportive culture, that can realise the operational potential of your team to deliver against the Investigation Services SLAs and KPI’s.Identifying, through conversations and outcomes of quality assurance processes, any development needs and ensure these are communicated to your line manager.
- Developing a professional relationship with local investigators and case teams.
- Working collaboratively with colleagues across FIS to build skills, capabilities, share best practice and deliver business objectives.
- Be able to work at other locations should the business need arise

**Essential Criteria**
- Strong interpersonal skills, with the ability to communicate clearly both written & verbally.
- An ability to pay particular attention to detail, to support and assure the work of others.
- Strong organisational skills with the ability to work positively through change.
- Applicants must have a good working knowledge of Microsoft Office O365 products, including Word and Excel.Ability to work independently, as part of a team & thrive under pressure.

**Desirable Criteria**
- A basic understanding of criminal and civil investigations.
- We want someone who is excited about working in a fast paced, innovative and supportive environment; a person who relishes the opportunity to input into, and influence, the future direction of HMRC.

**Licences**:
We recognise that some individuals may be unable to drive due to a disability or underlying health condition and may