Welfare Assessments Advisor

6 days ago

Wokingham, United Kingdom Wokingham Borough Council Full time

**Employer**: Wokingham Borough Council
**Salary**: £27,711 - £30,060 Per Annum, Plus Benefits
**Location**: Wokingham Borough Council
**Contract**: Contract
**Working Pattern**: Full Time
**Hours**: 37 hours per week.
**DBS Check**: Enhanced
**Closing Date**: 12/01/2025 at 23:00
**Reference**: 711495

We have an excellent opportunity available for a Welfare Assessments Advisor to join our proactive Welfare Assessments team at Wokingham Borough Council, on a full time, 2 year fixed term contract.

As Welfare Assessments Advisor you will work effectively and collaboratively with teams within Income & Assessments to ensure the service is responsive and meets the appropriate needs of its residents, customers, and other users of the Council’s services.

This role will support individuals with queries in relation to Benefits & Council Tax and responding to the needs of vulnerable residents, additionally where necessary make appropriate connections and referrals for additional services and support

**Benefits**:
Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:

- A generous annual leave entitlement of 27 days (rising to 32 days after 5 years continued local government service) (pro rata), plus Bank Holidays
- An excellent local government pension scheme
- An employee assistance programme including 24/7 wellbeing helpline
- A range of local & lifestyle discounts
- Use of a free onsite gym (located at Shute End office)
- Salary sacrifice car & cycle to work schemes
- And much more

**Key responsibilities**:

- Support the operation of the service and take ownership for processes and procedures using best practice from others where appropriate.
- To provide support for the escalation of service issues including more complex customer issues.
- Assisting with the effective monitoring and review mechanisms to ensure continuous improvement in delivery of services.
- Support the administration of Housing Benefit & Council Tax Reduction claims and re-assessments.
- Verbal, written communication skills
- Proficient ICT skills and use of Microsoft packages
- Customer Service experience
- Basic knowledge of Welfare Benefits (desirable)
- Ability to listen, extract and assess important information

**Our area**:
Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.

We’re home to a range of high performing schools including 69 primary and 21 secondary, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.

**Closing: Sunday 12**th** January 2025, 11pm**

**Interviews: w/c Monday 20**th** January 2025**

Wokingham is an equal opportunities employer.

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