Senior Housing Support Worker

**GET INVOLVED - WORK FOR US - BE DRIVEN BY THE GOOD WE DO**

**Do you want to make a genuine difference to society and for those in need?**

**Are you looking for your next exciting challenge?**

**Do you want to work for an organisation that cares about you, values you and looks forward to what we can do together?**

**Then come and join the team at YMCA Cheltenham, as a Senior Support Worker.** We are looking to recruit a Senior Support Worker, working in the Cheltenham and Gloucester Pathway.

We are looking for someone with previous experience of working in temporary accommodation, who understand homelessness and supporting people with high support/complex needs. The role of Senior Support Worker requires someone with previous experience of managing and leading a team and who is emotionally resilient to be able to help improve the lives of others.

In return, you will receive training and professional development opportunities, a generous pension, life assurance, excellent additional benefits and be part of the YMCA Cheltenham family - including free gym membership and being invited to our fun and annual events for you, your colleagues and even your family members.

Salary is up to £31,100 per annum, dependent on relevant skills, experience, and a Level 3 qualification in a relevant field or Line Management.

**ABOUT YOU**

To be successful in this role, you should have recent experience in providing line management, preferably within the supported housing sector. You will have experience in recruiting staff, providing 121s, induction, probations and appraisals, and have the ability to motivate people, be organised, able to meet deadlines, be able to communicate effectively, be tactful and diplomatic, be attentive to detail, have good problem-solving skills, and possess excellent interpersonal skills.

**ABOUT US**

YMCA Cheltenham, founded in 1855, is a registered charity and has become a leading provider of supported housing for the most vulnerable in Cheltenham and Gloucester, alongside other works sports facilities, affordable housing and other charitable activities.

Organisational Values

YMCA Cheltenham is an organisation founded on Christian values and, as such, employees may encounter behaviours, artefacts, or other elements particular to or representative of the Christian faith in their workplace.

As an organisation founded on the Christian Faith, YMCA Cheltenham draws its Values from the Bible, principally as described in Micah 6:8. Our Values are therefore expressed as follows:
**OUR VALUES**

YMCA Cheltenham will **OPERATE**with Equity, Integrity, Openness and Honesty.

YMCA Cheltenham will **ENGAGE**with Empathy, Kindness, Generosity and Grace.

YMCA Cheltenham will **BE**Thoughtful, Discrete, Ethical and Respectful to all.

Employees are not required to adhere to the Christian faith, nor any faith, and no such consideration is made by the organisation in employment choices nor in delivering its services - however, we do expect all employees to demonstrate the list of Values shown while in the workplace.

**ABOUT THE ROLE**

The Senior Support Worker will line manage a team of Housing Support Workers, to support the most vulnerable and excluded in society, to move from a place of personal risk and vulnerability to a place of personal resilience and independence.

The Senior Support Worker will report to the Senior Manager for the PATHWAY HOME Cheltenham and Gloucester in supporting residents on their journey through their first stage of supported living to move on accommodation, which will be different for each resident.

The Senior Support Worker will:

- Line manage a team of support workers including providing 121s, probations and appraisals.
- Supervise and guide staff in the provision of support, in a number of sites, in the PATHWAY HOME in Cheltenham and Gloucester.
- Be able to provide cover for the Senior Manager for the PATHWAY HOME in Cheltenham and Gloucester, in times of absence, to ensure that stakeholders, partners and commissioners are able to be informed of service outcomes as necessary.
- Be able to provide information and operational insight to the Head of Housing Policy and Performance, other member of the Senior Leadership Team or the CEO, if required, to ensure they are kept informed with service outcomes.
- Provide cover for support workers in times of absence, to ensure service provision is maintained.
- Provide supervisory functions for a team of support workers, in relation to all HR matters and requirements of the organisation.
- Be able to assist the Senior Manager in delivering Temporary Accommodation and Accommodation based support contracts. This will involve supporting key-workers to deliver evidenced based support through take up of work/volunteering/ engagement with agencies/attending activities. Delivery to be recorded via Outcome Stars, INFORM, and Casework records.
- Be able to assist the Senior Manager, to provide accurate information in relation to c