Office Admin

2 days ago

Pride Park, United Kingdom Elizabeth Michael Associates Full time

**Job Purpose**:To ensure the quality and effectiveness of the internal administration processes across all of the business areas.

**Job Summary**:The key function of the role is to ensure administration tasks are processed within agreed SLA’s maintaining our reputation as a leading provider of qualifications, assessments, and training materials throughthe provision of excellent customer service and meeting regulatory requirements.

As high levels of confidentiality are required the post holder will be required to sign an ethical agreement.

**Roles and Responsibilities**:
**Administration Duties**
- Maintain / update the IT system database accurately from registration to certification issue.
- Checking assessment paperwork received against specified criteria to ensure documentation is complete, correct and the recommendation clear, accurate and readable.
- Accurately updating Centre staff approval information on the IT system database.
- Uploading accurate information to the relevant third parties.
- Receive and process orders from customers.
- Resolve problems that may arise regarding the delivery of products.
- Input sales order and update delivery status of orders using the accounting system.
- Monitor stock levels of center and learner support materials.
- Maintain the on-line center result process.
- Support the management team in achieving sales and financial targets and in producing reports.
- Providing support to all of the business functions as required.

**Communication**
- Develop and maintain effective relationships with customers, contractors, and stakeholders.
- Communicate with customers of changes and availability of revised products / materials.
- Liaise with the technical management team to assist with technical/center queries.
- Follow up sales leads to encourage customers to purchase training products and materials.
- Contact centers to seek their interest in company products and services.
- Act as first line in answering telephone and door entry calls.
- Carrying out general reception duties (e.g., meeting and greeting guests).

**Other Duties**
- Attendance and contribution to all team and staff meetings.
- Develop and maintain an understanding of the regulatory requirements needed to meet accreditation bodies.
- Scanning, photocopying, and filing documentation.
- Appropriately cleansing paper and electronic files and documents.
- Taking payments on-line and via card machine for purchased products.
- Preparing rooms and providing hospitality for int/ext meetings and training sessions.
- Undertaking training in other areas of admin and assisting in the training of others.
- Deputise for the Admin Team Manager in their absence.
- Support the full implementation of new and existing IT systems.
- Any other business admin duties as reasonably requested.

**Salary**

**The salary will start at**£17,374 - with a view to increase this over the first few months of employment. There is also plenty of opportunity to train further within the business and earn further pay rises.

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