Welfare Benefits Specialist

3 days ago

Sutton Coldfield, United Kingdom Auriga Services Full time

**Role Profile**:Welfare Benefits Specialist

**Team**: Auriga Assist

**Salary**:Up to £27,500 per year (dependent on experience)

**Hours**: 37.5 hours/Mon-Fri - Permanent

**Location**: Hybrid working

(office in Sutton Coldfield, 2-3 days, and remote working)

**An organisation that helps others** This not-for-profit organisation is looking to recruit an
experienced Welfare Benefits Specialist to join the Operations department.

The Welfare Benefits Specialist will work with, support, assist and represent vulnerable people of all
benefits, completing mandatory reconsiderations and representing them at tribunal. You will work
with the elderly, ill, disabled and the young. May also include on-site consultations with clients; this
could be in their homes, support groups, NHS sites.

**What you will need to succeed**:
The successful Welfare Benefits Specialist will have the ability:

- To have an in-depth and up to date understanding of the welfare benefits system;
- To have knowledge of services provided by the NHS, social care, trust funds and/ or debt
- services;- To have experience of providing specialist tribunal service or other representation to
- customers;- To have effective active listening techniques;
- To be able to understand and encourage others to contribute and debate ideas;
- To have adaptable people skills both in formal and informal situations;
- To have high level verbal, written and presentation skills;
- To have attention to detail;
- To be enthusiastic and resilient;
- To have the ability to monitor and maintain own performance targets;
- To have the ability to work under pressure and plan own caseload/service levels;
- You will require an enhanced DBS check for this role.

**What you will get in return**:

- A competitive salary of up to £27,500 dependant on qualifications, skills, and experience;
- Office hours between 9:00am - 17:00pm;
- Hybrid working

**The Company**:
Auriga Services is a Public Benefit Entity that has been operating for 20 years and is owned by a
registered charity - Severn Trent Trust Fund (STTF). As a wholly owned subsidiary, Auriga is the
commercial arm of STTF. Our charity-owned status makes us as unique in the marketplace, which
allows us to genuinely care about creating better and lasting impacts for vulnerable people and
households in poverty. Our position as a commercial organisation allows us to extend our reach to
help more people to achieve our vision of ‘changing lives every day’.

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