Trainee Welfare Benefits Advisor

4 days ago

Sutton Coldfield, United Kingdom Auriga Services Ltd Full time

No previous experience is required but a commitment to learning is essential to successfully complete the training. This role is ideal for someone starting their career path or looking to change vocation.
As a Trainee Welfare Benefits Advisor at Auriga, your responsibilities will include:

- Working with and supporting vulnerable people of all ages and abilities to try to maximise their income and improve their financial circumstances and wellbeing.
- Develop and manage interviews with clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s).
- Maintain accurate and appropriate records relating to each case, recording all activity, interventions and outcomes within the case record whilst ensuring that correct procedures are followed, to ensure quality standards are met.
- Complete an initial assessment of a client’s needs to identify areas where support is required and plan next steps/provide support throughout the process.
- Ensure that your knowledge is kept up to date with regard to signposting clients to Local Welfare Provision, Trust Funds, OT assessments etc.
- Travel off site to attend dialysis units and to carry out home visits where required.
- Identify when a case requires escalation to a Welfare Rights / Debt Adviser and liaise with them regarding progress.

At Auriga, we are looking for a Trainee Welfare Benefits Advisor who has the following skills and experiences:

- Educated to GCSE level (or equivalent by experience);
- Good knowledge of IT packages, including MS Office, and proficient IT skills;
- Ability to work under pressure to plan and manage own caseload and service levels;
- Ability to monitor and maintain own performance targets;
- Ability to work under pressure and to plan and prioritise as necessary;
- Hold an enhanced disclosure barring certificate;
- A basic understanding of the welfare benefits system;
- Knowledge of services provided by the NHS, social care, trust funds and or debt services.

This is a full-time trainee advisor role, consisting of a 37.5-hour week. Our office is located close to Sutton Coldfield centre and 2 minutes from Sutton Coldfield station.The salary for the role will increase incrementally in line with successful completionof training ‘milestones’, up to the advertised rate of £23,000 pa.
Auriga Services is an Equal Opportunities employer. We will use appropriate job descriptions, objective assessment methods and active consideration will be given to all applicants regardless of their age, gender, trans-gender status, sexual orientation, religionor belief, marital status, civil partnership status, pregnancy, race, colour, nationality, national or ethnic origins and disability and other differences that cannot be justified.

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