Customer Service Advisor
2 weeks ago
**Customer Service Advisor (PART TIME/FULL TIME)**
Location: Christchurch
Pay rate: £10 per hour
Hours: 8am - 8pm Monday - Saturday on a rota shift pattern, 8am - 4pm, 9am - 5pm, 10am - 6pm (flexible hours on request)
FREE onsite parking
This is a fantastic opportunity to work with a global provider of integrated medical and travel advice over the summer period or permanent opportunities are also available. Our client holds a distinctive position in its market in that it is able to provideprofessional services and technology solutions to support every stage of the insurance lifecycle and every aspect of the insurance operating model.
**Duties -**:
- Answering inbound calls from customers
- Providing empathy and understanding the customer's needs
- Collating all the information required and imputing onto the CRM system
- Presenting solutions and assessing claims in line with the policy
- Being the first point of contact for customers and dealing with queries efficiently
- Resolving issues and escalating to the relevant department if required
**Skills -**:
- Customer service experience essential
- Ability to work under pressure
- Excellent communication & administration skills required
- Be a team player
- Naturally understanding and empathetic
To apply, or for more information please contact Lauren or Shannon /
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