Apprentice Administration Assistant

**The Royal Marsden NHS Foundation Trust**

The successful apprentice will be enrolled on the Business Administrator Apprenticeship Level 3 with Cancer Care embedded with PMA Ltd. Training from the employer: In house training on NHS systems and visual/audio learning. Internal Mandatory training Opportunity to observe other departments.

**What will the apprentice be doing?**

To run a highly efficient and patient-focussed reception service, including:

- Meet and greet all patients and visitors to the Day care unit in a professional, courteous and friendly manner.
- Deal calmly and sensitively with vulnerable patients and a range of difficult situations.
- Deal with a high volume of patients with complex needs on a daily basis, both face-to-face and over the phone.
- Communicate effectively with patients in relation to their use of services on the Day care unit, guiding patients around the unit upon arrival.
- Proactively and effectively deal with a wide range of enquires from clinicians, nurses and administrative colleagues, escalating to other staff when appropriate.
- Dealing with patient phone calls and enquiries regarding their appointments and those who become unwell from their cancer or chemotherapy
- Documenting all telephone conversations with patients in the Electronic Patient Records.
- Alerting the appropriate members of the nursing and/or medical teams to patient enquires or problems especially if patients are unwell from their recent treatment
- Assisting with initial patients’ complaints, or where more appropriate escalating to senior staff
- Directly supporting patients and relatives who are distressed, or where more appropriate escalating to senior staff

Identifying and informing nursing staff which patients are on hospital transport, liaising with transport service about changes to patients appointments and treatment finishing
time.
- General administration
- Maintaining filing systems as required, and ensure all appropriate paperwork is filed in the correct place ensuring accurate updating of patient demographic details on the Patient Administration System and medical notes
- To provide full administrative and clerical support to the Day care unit, for example, photocopying, shredding, and typing letters as required.
- Arrange for maintenance works and housekeeping to be carried out on the Medical Day Unit as required.
- Report and resolve IT issues affecting the Day care unit.
- Assisting with data collection and entry
- Monitoring and maintaining stock levels of all office supplies
- Compile all nursing documentation packs, including admission and PICC

Other
- To develop specialist knowledge of cancer and chemotherapy and supportive regimes used within day care
- Actively promoting and encouraging patients to undertake and return the Friends and Family Test (FFT).
- Training colleagues in the use of hospital IT systems
- Any other duties commensurate with the grade as requested by the Sister, Matron or Service Manager.

**What training will the apprentice take and what qualification will the apprentice get at the end?**

The successful apprentice will be enrolled on the Business Administrator Apprenticeship Level 3 with Cancer Care embedded with PMA Ltd.

Training from the employer:
In house training on NHS systems and visual/audio learning.
Internal Mandatory training
Opportunity to observe other departments

**What is the expected career progression after this apprenticeship?**
- Working within the Healthcare sector
- Progression with qualifications

**Desired skills and personal qualities**
- Communication skills
- Attention to detail
- Organisation skills

**Qualifications**
- GCSE or equivalent English (Grade Grade 4/C or above) desirable
- GCSE or equivalent Maths (Grade Grade 4/C or above) desirable

**Apprenticeship standard**

Business administrator
Level 3 (A level)

**Annual wage**

£27,129 a year

**Working week**

Monday to Friday 9am to 17.00pm

Total hours per week: 37.5 hours a week

**Expected duration**

20 Months

**Job Type**: Apprenticeship

**Salary**: £27,129.00 per year

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Language**:

- English (required)

Work Location: In person

Reference ID: VAC1000242097