Technical Claims Handler 8.0

Overview:
**Role Purpose/Overview**:
Technical Claims Handler working within our Large Loss Team.

Pro-actively handle a portfolio of motor claims consisting of Vulnerable Road Users which will include low value personal injury up to £25K and Third Party Damage including credit hire.

Assist in targeted reviews to ensure best practice and best outcomes.

**Responsibilities**:

- Managing claims caseload, in accordance with the Group philosophy, claims handling procedures and service levels.
- Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation
- Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis and handled in a timely manner aligned to SLAs &/or any Court timetable.
- Full adherence to authority limits
- Developing and maintaining effective relationships with colleagues and business partners.
- Undertaking general claims tasks, as required.
- Adhering to agreed personal authority limits, referring to line manager/Large Loss Team for authorisation where activity exceeds such limits.
- Ensuring compliance with all regulatory requirements (including “treating customers fairly” principles).
- Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.
- Pro-actively managing personal training and development requirements.
- Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
- Where applicable, to ensure that GDPR, FCA, TCF and other regulatory requirements are met.

Qualifications:
**Key Skills and Knowledge**:

- Strong and current working knowledge of motor claims with a handling experience of liability and indemnity issues for a minimum of 2 years.
- Knowledge of current, relevant Case Law
- Ensuring compliance with all regulatory requirements (including ‘treating customers fairly)
- Strong customer service and communication skills
- Ability to manage and prioritise own workloads
- Willingness to develop self and new skills
- Ability to work with flexibility in a proactive claims environment
- Good market knowledge
- Good commercial awareness

**What are we doing to help us build a thriving, inclusive community?**

Our ambition is to build a more diverse, equal and inclusive workplace for everyone and we have a mission statement in place to reinforce our commitment. However, that’s the easy part

Our key challenges are
- How we continue to nurture positive behaviours in our own culture to foster healthy, happy and collaborative colleagues where performance is recognised and differences celebrated.
- How we strive to build our own internal community to better reflect the diverse communities we serve.

To help us achieve this, we have recently established an employee network called
**#WeAreMarkerstudy** - a body of proactive colleagues with diverse interests and experiences, who have volunteered themselves to be part of a driving force for positive change.

Change won’t happen overnight or without the support of our colleagues, but we are now in a good position to make realistic and manageable plans in order to see them flourish in the future.