Business Administrator

1 week ago

York, United Kingdom Planet Rail Ltd Full time

Planet Rail is an award-winning Tour Operator based close to the attractive market town of Easingwold just north of York. We specialise in tailor-made luxury rail holidays for customers worldwide. We are seeking a Business Administrator to join our growing team and experience the exciting and varied world of travel.

You must be confident and have an eye for detail within this customer-based role, working within our friendly team to help drive the business forward and create memorable holidays for our customers.

**Summary of the Role**

Handling the day-to-day administrative tasks relating to customer bookings and general office administration such as:

- Recording all new enquiries and keeping records up to date
- Maintaining the integrity and accuracy of the customer database
- Taking an initial holiday enquiry over the phone from a customer
- Assisting in preparing a quotation for the customer
- Making any relevant bookings with suppliers
- Adding booked customers to the Travel Trade Association insurance scheme
- Updating financial records
- Preparing and sending a written holiday booking confirmation to the customer
- Preparing the holiday documents (tickets, itinerary, rail information, maps etc.)
- Recording customer information for the independent review site Feefo and uploading this to the Feefo website
- Maintaining confidentiality in all aspects of customer, staff and company information
- Carrying out any other reasonable duties as required
- At all times follow the company processes and guidelines

**Desired Skills**

Good communication skills - written and verbal
Excellent attention to detail and accuracy
Team player yet able to work independently when required
Good keyboard skills
Flexibility and adaptability
Proficient in Microsoft packages

**Personal qualities**
- Good Communication Skills
- Demonstrate having worked well in a team
- A willingness to learn
- A good sense of humour
- A good listener and communicator both orally and written
- Some experience of travel in Europe and elsewhere
- A desire to develop a career in the travel industry
- Conscientious
- Willingness to learn new skills
- Interest in travel

**Benefits**
- Future prospects to travel abroad
- 28 days annual leave including statutory holidays
- Employer pension contribution
- Annual bonus scheme
- Friendly and social working environment
- Attractive office in a rural setting

**Future prospects**

Development within this evolving and dynamic business.

**Things to consider**

It is preferable if you can drive as we are based on the outskirts of Easingwold in North Yorkshire. There is a bus route from Easingwold and from York which passes close to our office.

**Job Types**: Full-time, Part-time

**Salary**: From £19,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Profit sharing

Schedule:

- 8 hour shift
- Monday to Friday

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