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Barista, Holmes Mill

2 weeks ago

Clitheroe, United Kingdom Holmes Mill, Clitheroe Full time

James Places is a dynamic and vibrant growing company with venues based in the Ribble Valley and beyond with The Royal Hotel, The Shireburn Arms, The Emporium, Eaves Hall, Mitton Hall, The Waddington Arms, Holmes Mill, Assheton Arms and Falcon Manor, all part of the group. So if you are looking for a new challenge, or just fancy a change, James' Places has a lot to offer.

**As Barista You'll be..**
- Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages.
- Cleaning and sanitising work areas, utensils and equipment
- Cleaning service and seating areas
- Describing menu items and suggesting products to customers
- Servicing customers and taking orders
- Ordering, receiving and distributing stock supplies
- Receiving and processing customer payments

**General Responsibilities**
- Ensuring the James’ Places values are adhered to.
- Being punctual at all times, wearing the correct uniform and maintaining a high standard of personal appearance.
- Serving customers in a friendly, efficient and professional manner whilst showing confident product knowledge and good communication skills.
- Welcoming and embracing change, with a positive attitude, delivering excellent customer service at all times.
- Greeting all customers using a positive and courteous approach.
- Being helpful and accommodating, fulfilling all reasonable requests from customers, to ensure their comfort, satisfaction and safety, by following the correct points of service.
- Having strong product knowledge to allow confidence in up selling and recommendations thereby maximising sale opportunities.
- Building and maintaining good relationships with all team members.
- Assisting team members to balance workload and prioritising tasks.
- Working unsupervised in a busy environment, demonstrating confidence and self-motivation.
- Carrying out instructions given by your General Manager and the Management Team.

**Also....**
- Maintaining standards of performance and quality of service required by the Company.
- Respecting the working environment whilst showing flair, personality and enjoyment of your job.
- Attending Company training sessions, maintaining personal knowledge and utilising new skills within service.
- Observing the rules and standards of the Company, such as the Company’s fire plan, COSHH, Health and Safety Policy along with all other Company Policies and Procedures as demonstrated in the Company Handbook.
- Have experience for the role, with at least 6 months experience in a similar role.

**James' People Perks**
- James’ Places privilege card 10% discount in all venues upon completion of 3 months service.
- Family & friend’s room discount
- Early pay scheme - access your wage sooner
- Health & wellbeing programme - in partnership with a private counselling practice.
- My Healthy advantage App access
- 24/7 access to virtual GP & wellbeing service
- Bereavement support
- Medical information
- Online CBT
- 28 days holiday
- 20% Discount on pay day at The Emporium Interiors
- Annual staff party
- Meals on duty for many roles, and Free on shift beverage
- Employee pension scheme
- Progression, training & career opportunities and Qualification opportunities whilst working (Up to A Level and Degree level equivalent)
- Recognition rewards
- Compassionate leave
- Voucher incentives

**The Values**
- We have passion for what we do - We demonstrate this through the quality of our people, food, service and buildings
- We deliver extraordinary experiences - We do this by having an eye for detail, delighting the guest, working as a team, making this happen
- We are evolving and embrace change - Develop and grow as individuals, as part of a team and as a business.
- We will do this through creativity, reward & recognition We promise to be genuine, unstuffy and welcoming - Respect your colleagues and the customers, be cheerful, be positive, be friendly, be enthusiastic, be honest & be truthful

**Job Types**: Full-time, Part-time

**Salary**: Up to £10.45 per hour

Expected hours: No more than 30 per week

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Health & wellbeing programme

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Hospitality: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person