Office Administrator

**Pete’s Dragon**s is an award-winning charity which provides post-vention support to those affected by suicide.

We are looking for an enthusiastic and self-motivated person to provide helpful and efficient support to our service users, other stakeholders, and staff, in person; over the ‘phone and electronically. The role will involve multi-tasking and the efficient running of many of Pete’s Dragons day-to-day operational areas, encompassing data processing, office, and finance, as well as administrative support for day-to-day services and the senior leadership team.

Pete’s Dragons is fast growing and dynamic. To be the right fit in our team you will relish change and growth and be able to spin many plates whilst keeping a huge smile on your face This is a fast paced, demanding part-time role often involving helping people in distress or crisis.

**Main Duties and Responsibilities**:
Collect, cross-reference and enter data about potential suicides from multiple sources

Review the dataset for missing or inaccurate information

Extract, export and present data in a format appropriate for the intended audience

Share information securely, in line with existing data sharing agreements

Respond to internal and external ad hoc requests for data processing

Accept and facilitate calls for referral into our service, to be able to communicate and listen with compassion, empathy gathering essential information from people who could be experiencing a high level of distress. To be able to remain calm whilst doing so.

Provide basic information about the services offered by Pete’s Dragons over the telephone and face to face.

Receive and respond appropriately to queries by recording and referring to the appropriate Pete’s Dragons services or signposting to other services where necessary, including sending out information e.g. leaflets to enquirers.

Provide a welcoming and professional first point of contact for all callers and visitors to the Pete’s Dragons office.

Accurately maintain an electronic room booking system.

Support the management team with administration as required, helping to organise meetings, and taking minutes if required.

**Organisational Responsibilities**

Work in accordance with Pete’s Dragons aims, objectives and values

Work in accordance with all Pete’s Dragons policies and procedures.

Work flexibly to best meet the needs of the service which may include undertaking occasional evening and weekend work.

Be an ambassador for Pete’s Dragons

**In addition, you will be**

Personable, collaborative, and good at working both in a team and under your own initiative.

Flexible and dynamic, with an ability to adapt and respond quickly to a fast-changing environment.

Able to prioritise tasks and workloads to ensure that deadlines are met.

Observant and detail orientated.

This is a part-time role, 22.5 - 30 hours per week, and could be carried out during school hours.

The role is office based at Pete’s Dragons HQ in Exmouth, with very occasional travel to our other locations in Plymouth, Torbay, and Barnstaple so the ability to drive, a full clean driving licence and access to a vehicle is desirable.

A DBS check will be required for this role.

**Job Types**: Part-time, Permanent

**Salary**: From £11.44 per hour

Expected hours: 30 per week

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday
- No weekends

Application question(s):

- Do you have experience of using Power BI?

**Experience**:

- Administrative experience: 1 year (required)

Work Location: In person

Reference ID: Pete's Dragons Administrator