Technical Implementation Specialist

For more than 20 years Global Relay has set the standard and trends in compliant communications with our multi-award winning unified communications, data capture, and data analysis platform. We securely capture and manage the world's communications data and give its owners greater control and visibility to drive value and ensure compliance with the regulatory requirements of a large variety of industries and authorities. We offer competitive compensation and benefits and all the other typical things you expect, but we are not your typical company. Global Relay is a career-making company. It is a place for big ideas, new challenges, and cutting-edge innovation. It is a place where you can make an impact. **Your Role**: As an Implementation Specialist joining our growing team, you're a bright, energetic individual bringing with you, your hybrid skillset: technical savvy, great communication (written and verbal), all underpinned with solid business and commercial acumen. You'll be working on SaaS / cloud-based implementations, juggling multiple customers at one time, leading their technical and / or business stakeholders through the setup and onboarding to Global Relay's Compliance product suite. Excelling at this role means providing the customer with a seamless experience in terms of implementation and on-boarding, navigating the resolution of technical issues as they arise and providing excellent customer service every step of the way. You'll find yourself in a supportive environment that encourages growth and continual learning, both personally and professionally. **Your Job**: - Implementing and onboarding global customers onto Global Relay's product suite, navigating technical challenges and being the 'face' of Global Relay - Maintaining a high standard of communication and customer service to the throughout the entire onboarding process - Strong personal organization and management; juggling priorities, meeting deadlines, setting expectations, both externally and internally - Working effectively as a key member of a wider team during customer onboarding with a shared goal of success; collaboration with other teams and specialisms is key to your success - Actively contributing to the Implementation team's knowledge base and learning - Working with Sales team, as and when required to assist with pre-sales, POCs (Proof Of Concepts) as well as providing any other technical expertise required - Submitting and maintaining ownership of issues to our internal support, DevOps and Product teams to resolve technical issues encountered during Implementation that require further investigation / analysis **About You**: - 2+ years of experience in SaaS "hands on" implementation, configuration and setup or equivalent is required - Goal oriented self-starter who can work independently as well as excel in a team environment with mínimal supervision - Ability to work on several projects concurrently, with good quality results and high attention to details - Strong analytical and problem solving skills - Knowledge and familiarity with Active Directory, LDAP, SAML / SSO is also a nice to have - Experience with Salesforce CRM and Confluence is desirable **About Us**: At Global Relay there is no ceiling. This is the land of opportunity for the energetic, intelligent, and driven people that make this company great. The combination of the right people in the right positions and a rapidly growing company means unlimited career potential. You will receive the mentoring, coaching, and support that you need to reach your personal and career goals. You'll be part of a culture that promotes and rewards hard work and creativity and will grow into the new opportunities that are available to you.