Call Agent

Call Agent - Band 2

Mental Health Access Hubs (Urgent care)

Based at Avenue House, Nuneaton

Part time hours

This role is part time and covers out of hours Monday - Friday 12:00pm - 20:00pm / Saturday - Sunday 8-4pm or 12-8pm

The Mental Health Access Hub is looking for an enthusiastic and self-motivated people to join our teams.

We are a 24 hour, 7 days a week service and we are operational 365 days per year including Bank Holidays, Christmas and New Year.

This post requires to cover calls, referrals and administration for the Mental Health Access Hub.

You will be working with the Mental Health Access Hub - which is the Front door services into mental health services in Coventry and Warwickshire. This service will accept and process all of the referrals sent to Secondary Care Mental health services.

Please note many Trust interviews are taking place through Microsoft Teams, this can be downloaded either through the App Store or Google Play for use on your phone/tablet.

Specifically the role supports the call handling, admin processes and worklists for the Mental Health Access Hub.

You will adhere to procedures and processes within service timescales, whilst operating within a busy and demanding environment.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

**These include**:

- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support groups

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.