Senior Host

2 weeks ago

London, United Kingdom London Bridge Grind Full time

Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, the brand has expanded across London with restaurants and café-bars, burning the candle at both ends to serve coffee, food, and cocktails to a killer soundtrack.

We are on the hunt for an experienced senior host to join the Grind crew The host and floor team are the face of our business, so you must have buckets of energy If you have passion for amazing food & beverage, and possess incredible customer service skills, then we want to hear from you

You will need to be a big team player with great personality and strong knowledge of quality customer service. Whilst you will be predominantly based at the host desk, you will also need to be willing to support the floor team from time-to-time. You will be driven to succeed, have aspirations to develop in your role, and eager to learn in order to progress.

Experience wise, we are looking for individuals who have already had exposure to the hospitality industry and are well-versed in what it takes to provide a memorable experience for any/every customer. You will need to have excellent phone skills and be familiar with reservation booking systems.

**Role Responsibilities**:

- Provide a memorable experience for any/every customer
- Possess full understanding of Steps of Service in line with GRIND standards
- Deliver exemplary service in line with our Steps of Service procedures
- Adhere to company values and rules of professional conduct
- Wear full and correct uniform always
- Undertake regular training programs
- Work to support a busy team and contribute to team-driven results

**Skills Required**:

- Ability to work well under pressure and use initiative
- Possess strong communication skills to enable effective dialogue with colleagues and customers
- Good Phone skills
- Ability to problem solve and escalate complaints accordingly
- Dedicated team-player, who strives for excellence and leads by example
- Excellent time-management and prioritisation skills

**Perks & Benefits**:

- Crew Card Membership - 50% off all Food & Beverage at every Grind restaurant and cafe-bar.
- Retail discount on Grind at Home products
- Up to £300 referral bonus
- 3 month Retention Bonus
- Invitation to our Social Events
- Access to Wellness Scheme

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

We'll see you at the Grind.

INDFOH

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