Credit Controller

Credit Controller - Bupa Global

**Job Description**:
**Credit Controller - Bupa Global**

**Hybrid working with up to 4 days per week working from home**

**Brighton**

**Permanent**

**Salary circa £25K per annum dependent upon experience**

**Fantastic benefits including generous pension and healthcare**

**Full time 37.5 hours per week**

We consider all types of flexibility, including locations, hours and working patterns.

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

As a Credit Controller you'll be part of the Debt Control Team, with responsibility for ensuring that customer payments are processed accurately and efficiently in line with or exceeding agreed targets, overdue debt is recovered as quickly as possible within agreed credit control processes and dealings with customers are performed in a professional and efficient manner.

**How you'll help us make health happen**:

- Handling the initiation of the automated and part automated payment files to our operating system
- Administration of the partly automated credit control notification file to ensure our customers are advised of any outstanding balance
- Administration of the file despatch between Bupa Global and our support partners
- Administration of the internal processes regarding the management of customers pending lapse, where payment is received but not applied to a policy, where a chargeback has occurred etc
- Handling the inbound enquiries from our support partners to resolution
- Handling the inbound enquiries from our internal customers
- Supporting the reconciliation of bank account statements and credit card statements
- Ensuring adherence to regulatory standards, such as Anti-Money laundering compliance and sanction compliance.

**Key Skills / Qualifications needed for this role**:

- Appropriate level of experience in credit control function or similar account management specialist role, ideally within the insurance industry.
- A track record of achieving and exceeding targeted business results/KPIs, including achievement and evidence of high volume transactional work.
- Highly numerate with ability to process financial data quickly, and strong attention to detail.
- Experience of dealing directly with customers and communicating to them in a clear, concise and professional manner.
- Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
- Track record of working effectively within a team environment.
- Track record of achieving and exceeding targeted objectives.

**Benefits**

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts

**Why Bupa?**

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:
Full time
Job Area:
Finance & Accounting
Locations:
Victory House, Brighton

Gym membership, Private medical insurance, Employee mentoring programme, Paid volunteer time, Company pension, Referral programme, Discounted or free food, Private dental insurance, Cycle to work scheme, Additional leave, Free flu jabs, Financial planning services, Health & wellbeing programme