Sales Representative

**New Doors Maintenance & Retention Sales Representative**

Did you know KONE moves over one billion people every day? In 2021, we had annual net sales of EUR 10.5 billion. We employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

The Sales Representative spends most of the time building new relationships and selling Door’s maintenance and related digital services outside current customer base. Within this role you may also sell repairs, modernizations and full replacements for Doors. In addition, you will evaluate, prioritize and respond to requests for quotations from the customers and pass leads to KONE colleagues.

We have an exciting job opportunity for a Sales Representative to cover our North and Scotland regions, based out of our Keighley office for a 12 Month FTC to cover maternity leave.

Key responsibilities:

- Proactively seeks out leads and contacts for new business
- Responsible for on-going account management and renewal of existing contracts
- Management of Risk and contract cancellation
- Account management of key accounts
- Proactively develops and creates customer relationships in area of responsibility
- Is accountable for developing KONE position in your customer base or market area
- Creates and communicates leads and sales opportunities for entire KONE sales team (e.g., cross-selling)
- Ensures customer satisfaction and manages any complaints with the rest of KONE team
- Documents the customer and contact information and maintains accurate customer data
- Proactively generates opportunities from outside current customer base
- Manages requests for quotations
- Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets
- Is accountable for finding customer needs and that KONE’s solution matches with the needs
- Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts
- Validates that the contents of the contracts are in line with the negotiation process outcome
- Maintains full information of opportunities, tasks and visits (sales funnel management)
- Responsible for timely and accurate reporting in CRM
- Responsible for gathering relevant information about market and competitors from the field
- Management of workload
- Supports the finance function in money collection
- Drives execution of individual sales plan
- Some travel to meet customers will be required

Skills & Experiences
- Would suite those with sales and customer management experience
- Experience in winning new contracts and retention of existing portfolio
- Enjoys working with customers, stakeholders and building relationships
- Complaint handling and resolving any queries
- Professional and confident telephone manner
- Problem solving and finding solutions
- Able to provide exceptional customer service
- Excellent communication skills in both written and spoken English
- SAP experience is essential
- Good IT skills

**Benefits**:Competitive Salary, 25 Days Holiday, Company Pension Scheme, Childcare Vouchers, Employee Assistance Programme, PDI, Life Assurance, Cycle to Work Scheme, Car and Commission.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.