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Customer Support Coordinator

2 weeks ago

Hungerford, United Kingdom Ticketer Group Full time

Ticketer is the UK’s largest ETM supplier outside of London, with ticketing machines on buses across the UK, from Cornwall to the Shetland Islands. And it’s not just buses. In fact, there are Ticketer software and devices on every form of public transport, including trams, trains, hovercrafts, aircraft, and horse trams. Yes, horse trams. Whatever the size of the fleet, whatever the form of public transport, we’re by the side of operators, keeping their businesses moving forward through our innovative public transportation technology.

An exciting opportunity has opened for a Customer Support Coordinator who will join our Customer Support team in supporting our customers as they join and grow with us. This role will suit an enthusiastic, multi-tasker with excellent communication skills, who loves to make a difference.

**The role will include**:

- Driving a successful customer experience by assisting those at varied skills levels (from new customers to experienced users) to get the most out of our systems
- Building an in-depth understanding of the Ticketer product to support customers and provide technical assistance
- Liaising with all parts of the business, escalating technical queries as appropriate.
- Coordinating some of our partners and liaising with all parts of the business to ensure the best possible customer experience
- Embracing and promoting the Ticketer brand and ethos, playing a pivotal role in the Ticketer team

**We are looking for someone who**:

- Is competent in technology, and able to absorb new technologies and systems easily
- Has a passion for delivering great customer service
- With prior experience in supporting SAAS or Cloud-based solutions
- Is quick to learn, driven, positive, and adaptable
- Has excellent communication, problem-solving, prioritisation, and time management skills
- Is comfortable working under their own initiative
- Good problem-solving skills, like a challenge and focus on quality

**In addition to a fulfilling career with us, Ticketer will offer you**:
A flexible working environment, competitive salary, pension scheme, private health insurance, Summer Fridays, birthdays off, 23 days holiday per year, and other great benefits