Visitor Services Assistant
1 day ago
Step into the world of London’s most iconic detective The Sherlock Holmes Museum is looking for an enthusiastic and engaging **Visitor Services Assistant** to join our team.
We’re seeking someone who shares a passion for Sherlock Holmes and his stories, and who thrives in a lively, visitor-focused environment. If you enjoy meeting people from all walks of life, have a friendly and approachable manner, and can stay calm under pressure, we’d love to hear from you.
What you’ll do:
- Welcome and assist visitors, ensuring every guest has a memorable experience.
- Deliver excellent customer service both in the museum and shop.
- Sell products, restock shelves, and maintain a tidy and organised shop floor.
- Lead short guided tours and talks with confidence and enthusiasm.
- Dress in period costume (Victorian police officer or traditional attire, provided by the museum) and engage with visitors for photos.
- Support the smooth daily running of the museum and shop.
What we’re looking for:
- Strong customer service skills with a focus on creating positive visitor experiences.
- Previous experience in hospitality, retail, or similar visitor-facing roles.
- Excellent communication and interpersonal skills.
- A proactive, team-oriented attitude with the ability to adapt in a fast-paced setting.
- Familiarity with Sherlock Holmes stories is highly desirable.
Key details:
- **Contract**: Fixed-term, 6-month seasonal role (following successful completion of 5 paid training days).
- **Shifts**: 9:00 AM - 6:00 PM, 9:00 AM - 3:00 PM, or 11:45 AM - 6:00 PM.
- **Uniform**: Provided by the museum (Victorian dress/apron for women; waistcoat, tie, shirt, and Victorian police uniform for men).
- **Holidays**: We are open daily except Christmas Day. No leave can be granted during UK school holidays, including 19 December 2025 - 4 January 2026.
Recruitment process:
- Interviews will be held via Zoom and are taking place immediately.
**Job Type**: Part-time
Pay: £13.00 per hour
**Benefits**:
- Employee discount
- Store discount
Application question(s):
- Do you have flexibility with your working hours
Work authorisation:
- United Kingdom (required)
Work Location: In person
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