Visitor Assistant

2 weeks ago

London, United Kingdom English Heritage Full time

As a Eltham Palace Visitor Assistant, you will join an amazing team of employees and volunteers, making sure visitors have a great time from the moment they arrive until they say goodbye. This is a varied role and some days will be busy from start to finish, whereas others may be quieter especially on the wetter days No two days are the same.

As an Eltham Palace and Gardens Visitor Assistant you will be the face of the charity, interacting with our members, visitors, volunteers and local communities, and playing a key role in generating the funds we need to care for our special places.

You will be hands-on in engaging with our members and visitors, creating great experiences for people from the moment they arrive to when we say goodbye. All our sites are unique with a story to tell and we want to inspire visitors to enjoy every bit of their time with us.

Daily tasks will vary but a core part of your role will be to ensure the site is safe and presentable and to support the recruitment and retention of our members; you will find yourself working on admissions (selling and checking tickets), retail sales, helping visitors find their way, managing queues and doing general cleaning duties. No one day is the same, although quieter days will require you to identify new tasks to be done. Every site is different and there may be a particular focus for this role at your site, which will be made clear through the recruitment process.

We are looking for people who enjoy working with others as part of a team to deliver an engaging visitor experience to a diverse audience. Training and support will be provided as part of your induction to the role, but some paid or voluntary experience working with the public may be beneficial.

If this role is of interest to you, you can find out more by downloading the job description or contacting us.

You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.

This is an exciting opportunity to join one of England's largest conservation charities, with over 400 sites across the country.

**Benefits include**:

- A comprehensive training covering all aspects of customer service, sales and retail;
- The opportunity to progress your career within the heritage sector, in retail, food & beverage or general management; apprenticeship opportunities
- Free access to all English Heritage sites for you another adult and up to 6 children (under 18 in the family group)
- 25% discount in our shops and cafes;
- Enhanced maternity/paternity/Shared Parental leave
- 25 days holiday plus Bank Holidays pro rata rising to 28 days after 3 years, with the option to buy additional leave
- Matched pension contributions up to a maximum of 10% which can be paid via salary exchange or salary deduction

Everyone is welcome at English Heritage and we are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible.

We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England's heritage. By joining English Heritage, you will be part of a charity that is already on an exciting journey to tell everyone's story.

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