Customer Service Supervisor

**Do you have a passion for customer service and the Theatre? If you do, we have an exciting opportunity that is both varied and rewarding.**

**Customer Service Supervisor**

To excel in this role, you should enjoy meeting people and be friendly and approachable.

As a Customer Service Supervisor, you will assist in the management of the day-to-day operation of The Core's customer-facing areas to achieve the highest levels of service for customers and clients. You should have experience of working in an entertainment/ customer-driven environment.

Ideally, you should have experience of supervising a team. You will at times be responsible for the management and deployment of volunteers and supervision of the bars. Good communication and organisational skills are essential.

As part of this Customer Service Supervisor role, will be required to work a varying rota including evenings, weekends, and bank holidays.

**Key Task Areas**:

- Duty Management - involving evening, weekend, and statutory holiday shifts
- Ensure rooms are set up in line with client requirements
- Ensure that the correct levels of volunteer staffing are on duty for each event
- Ensure information is disseminated to the volunteers in order for them to carry out their roles
- Conduct regular pre-performance emergency evacuation drills with bar staff, volunteers, and visiting companies
- Stock ordering

**Benefits**:

- Complimentary tickets available on selected shows throughout the year
- 10% discount at our bars and theatre shop
- Employee Assistance Programme - Health Assured
- Contributory staff pension, 5% employee and 3% employer

**Essential Skills** **Experience**
- Experience of working in an entertainment/customer-driven environment
- Experience of working behind a bar in a busy environment
- Supervision of customer service/bar teams
- Managing volunteers

**Knowledge/Qualifications**
- Commercial sales operation
- Health & Safety
- Bar operation/stock control

**Skills/Abilities**
- Good IT skills (Word, Excel, EPOS)
- Good people management and staff deployment skills
- Good organisational skills
- Good communication skills, both oral and written
- Attention to detail
- Decision-making
- Problem-solving

**Desirable Skills** **Experience**
- Experience of working in a similar sized venue is desirable but not essential to this Customer Service Supervisor role.

**Knowledge/Qualifications**
- Awareness of Safeguarding legislation
- Qualified First Aider*
- Personal Licence holder*
- Cellar management
- Presentation skills

**Skills/Abilities**
- Presentation skills
- Front line trainer
- Training will be available where necessary

**How To Apply** Please submit a covering letter (no more than two sides of A4) stating your relevant experience, knowledge, and skills for the role along with your CV.

We want to encourage socio-economic diversity, as well as representation from ethnically diverse groups, people who identify as D/deaf and disabled and/or those who identify as LGBTQ+.

**About Company** The Core at Corby Cube is a registered charity and we have recently celebrated our 10th birthday. In this time, we have welcomed more than 300,000 audience members and participants to our town centre venue and made a local economic impact of £16.8 million.

The Core at Corby Cube consists of three spaces. The Theatre seats 445 people on three levels - the main live programme takes place here with professional visiting companies, local amateur groups, schools, and community organisations all regularly performingon the stage.

We present music, comedy, dance, theatre, and family shows and have recently seen visits from Sarah Millican, Northern Ballet, Jason Manford, and The Searchers to name a few. The Lab is a studio space suitable for smaller scale shows and family activities.The Base is an underground workshop space which doubles as a training room, conference space, and recording studio.