Care Assessor

SureCare North Leeds are looking for a hard working, vibrant and team orientated individual to join our award winning team. As Care Assessor you will build and maintain healthy and positive working relationships with our new and existing clients ensuring they are receiving the quality driven care service that we promise

The role is a key role in ensuring only the highest standards of quality care are delivered at all times. The Care Assessor is responsible for implementing quality control systems. Providing ongoing support to all Care Staff with North Leeds. The role also requires you to communicate well with new customers as you help to onboard new customers and carry our care package reviews for existing customers.

**Main duties and responsibilities for the Care Assessor.**
- The care assessor will carry out all client assessments for new clients including risk assessments as part of the Assessment process.
- The care assessor will support with the companies recruitment goals by following our recruitment model.
- The care assessor will regularly monitor and review clients updating documentation including support plans as required.
- The care assessor will carry out introductory visits of new care workers to a client.
- The care assessor will ensure all client visits are always covered.
- The care assessor will be part of the on-call team in case of an emergency a rota basis case of emergency.
- The care assessor will liaise closely with Care Coordinators in relation to recruitment, allocation of Care Workers and the development of care & support plans.
- The care assessor will identify Care Workers to cover for any absences, this may be due to sickness or holiday.
- The care assessor will allocate suitable alternative Care Workers when an existing Care Worker notifies that they are unable to attend a call.
- The care assessor will be actively involved with the induction of all new Care Workers.
- The care assessor will identify any additional training needs of Care Workers.
- The care assessor will urgently report any changes in a Care Worker's or customer's schedule to the Care Coordinator.
- The care assessor will monitor, supervise and mentor all Care Workers in the field.
- The care assessor will provide support to all Care Workers in the field.
- The care assessor will monitor all customers for service and Care Worker satisfaction.
- The care assessor will ensure accuracy and completeness of all documentation held in customers' homes.
- The care assessor will ensure that all written reports and administration is up to date
- The care assessor will maintain close liaison with both the Registered Manager and Care Coordinator. Team Leaders are responsible for the efficient running of their own specific, defined areas and should vary their hours of work in order to effectively monitor and support all Care Workers and customers.

**Person Specification — Essential Criteria**

The following personal attributes are considered essential to the post of Care Assessor.
- Self-motivated
- Organised
- Flexible
- Caring
- A good leader and mentor
- Sensitive to the needs of others and to the sick or infirm
- An active team player but also able to work on own initiative
- A good communicator
- Understanding of legislation relating to community care
- Recognise problems and formulate solutions
- Ability to communicate both verbally and in writing
- Assessment and gathering information skills
- Organisational skills including scheduling work effectively, supervising staff and providing professional support
- Capable of accepting responsibility and coping with emergencies
- Positive attitude to own health and work attendance record
- Ability to implement and review care plans and work with complex cases
- Basic computer literacy
- Maintain staffing levels at all times, ensure that the telephones are manned from 9AM - 5PM on all working days. (On call includes time outside of these hours as required).

**Desirable attributes**:

- NVQ2/3 in Care qualification
- Car driver with access to a car

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 37.5 per week

**Salary**: £20,000.00-£23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free or subsidised travel
- Free parking
- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have an NVQ Level 3 in Health and Social care?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Care management: 1 year (preferred)

Licence/Certification:

- UK drivers licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location