Customer Services Adviser
1 week ago
We are seeking a permanent, full time Customer Services Adviser to join our Customer Services Team in our Elgin branch where you will play a key role in delivering the best possible customer service to new and existing customers.
Main purpose:
- Advising and servicing existing customers policies including renewals, claims and policy amendments
- Selling NFU Mutual products to both new and existing customers
This is a truly varied role where you will be responding to customer enquiries both over the phone and face-to-face in the branch. You will also be responsible for prospecting new business leads, completing general administration tasks and get involved in our marketing. To support your development, you will be fully trained and licensed to ensure that all work meets the requirements of the FCA and NFU Mutual.
The person:
- Ambition and drive to provide excellent customer service and meet sales targets.
- With an upbeat outlook, you will be an excellent communicator who can build rapport with our customers. You will back this up with excellent written communication skills.
- With great people skills, you will contribute to a dynamic, supportive and successful team.
- Qualifications: 5 GCSE’s including maths and English at Grade C or above (or equivalent)
Pay: £20,000.00-£25,000.00 per year plus performance related bonus
**Benefits**:
- Company events
- Company pension
- Free on-site parking
- Sick pay
Schedule:
- Monday to Friday
Work Location: In person
Pay: £20,000.00-£25,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Work Location: In person
Application deadline: 31/07/2025
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