Trainer Customer Service

5 days ago

London, United Kingdom Redimeer Full time

We are currently recruiting for a customer service trainer for our client based in London. This will be a fully remote role.

Founded in 2018, Our clients used by thousands of cryptocurrency investors, accountants and blockchain businesses and is also the preferred tax partner for a number of leading cryptocurrency exchanges. We are building tools to enable the widespread adoptionof cryptocurrency by automating the regulatory hurdles of tax compliance and asset tracking.

As the Customer Support Trainer, you will be responsible for training new starts during onboarding but also to support other colleagues in deepening their skills and knowledge.

You will also identify general training needs or other improvement areas and make recommendations for developing processes and people. Reporting to the Customer Support Manager, you will assist in developing guidelines and the Service Policy. This is anexciting opportunity for a pedagogical Customer Support professional dedicated to providing an excellent customer experience.

**Responsibilities**:

- Train new starts and make their onboarding the best possible
- Support other colleagues in deepening their knowledge and skills
- Identify training needs for the teams/individuals as well as suggest improvements in training material and onboarding based on findings in your quality analysis
- Assist the Customer Support Manager in developing guidelines and Service policy
- Constantly learn and develop your skills within customer support, tech, crypto.

**Requirements**:

- Fluent English with excellent written skills
- Experience from supporting customers via various channels
- Truly passionate about delivering high-quality customer service internally as well as externally
- 1-3 years of experience working as a trainer
- Pedagogical and patient, a good listener
- An excellent communicator with the ability to lead a group
- An organised self-starter with a can-do attitude, open to new and unexpected challenges and changes
- Always looking to develop yourself and your skills
- A genuine interest in helping others to develop
- Tech-savvy with experience from working in a technical environment
- Experience with crypto (and interest for it)

**Bonus points if**:

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