Ge and Sm Scheduler

**81097 - GE and SM Scheduler**

This GE and SM Scheduler will report to the General Enquiries & Smart Metering Manager and will work within Network Operations based in our Bidder Street, West Ham office. You will be a permanent employee.

You will attract a salary of £41,109 and a bonus of 3%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote

**Close Date**:13th July 2025.

We also provide the following additional benefits
- 25 Days Annual Leave plus bank holidays.
- Reservist Leave - Additional 18 days full pay and 22 unpaid
- Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
- Tenancy Loan Deposit Scheme, Season Ticket Loan
- Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
- Occupational Health support
- Switched On - scheme providing discount on hundreds of retailers' products
- Discounted gym membership
- Employee Assistance Programme

**DIMENSIONS**:

- To safely schedule staff (direct and contractors) in the Region.
- Achieve full utilisation of the resources and updating scheduling tools or any new scheduling systems.
- Operate work management tools (MRS), (GPS), (SAP) and PC systems to assist with the issuing and completion of work.
- Raise and process purchase orders using SAP, including the generation of management reports.
- Provide regular feedback to the Field Engineers and Field Staff Supervisors.
- Take and resolve telephone queries from internal and external customers.
- Communicate with other Directorates to ensure working at the Regional Office.
- Help investigate customer complaints.
- Record and co-ordinate Electricity Guaranteed Standards.
- Record annual leave and other absence.
- Communicate with Field Staff and update systems with timely information from site.
- Liaison with Local Authorities regarding NRSWA and Section 74 issues.
- Communicate with contactors to ensure compliance with section 74 of the New Roads and Street Works Act.
- Raise or request Street Works Notices and Permits
- To work as a team with other Delivery & Business Services Administrators, Field Staff Supervisors and Field Engineers to ensure staff are scheduled and utilised.
- Ensure compliance with procedures.
- Perform a storm role during emergencies.

**PRINCIPLE ACCOUNTABILITIES**:
**Financial**:

- Schedule staff to keep overtime expenditure to minimum levels.

**Customer**:

- Communicate with field staff and update systems to ensure our customers are given up-to-date information about their jobs.
- Ensure that Electricity Guaranteed Standards are followed and correctly recorded.
- Liaison with customers to make appointments and provide updates on progress with jobs.
- Schedule resources to minimise CML impact and customer complaints.

**Process**:

- Safely schedule staff (direct and contractors).
- Update SAP and other systems promptly.
- Raise purchase orders in a timely manner.
- Ensure that the scheduling systems are updated to ensure there is good visibility of all staff.
- Record annual leave and other absence for all field-based staff in the Region.
- Communicate with contractors to ensure compliance with section 74 of the New Roads and Street Works Act.
- Manage workloads and to time.

**People**:

- Active participation in Individual Performance Review (IPR) sessions with your Line Manager.
- Attendance at monthly Team Briefings.
- Management of days lost through sickness.
- Management of days lost through accidents.
- Manage non-lost time accidents.

**Qualifications**:

- A basic understanding of the Network and the types of jobs undertaken.
- Good level PC literacy, with the ability to learn and use a variety of systems with fast and accurate keyboard skills.
- Team working and ability to work co-operatively with others to achieve shared goals and improve the contribution of all members of the team.
- Problem resolution.
- Flexible attitude to work and working hours.
- Work with other staff and other teams within UK Power Networks and external partners.
- Level 3 City and Guilds 2339 formally 2322 certificate in electrical technology engineering.
- Enthusiastic and without losing sight of safety and security of supply.
- Motivate and bring staff to their full potential
- Manage field teams and monitoring Performance and costs.
- You will require a competent technical person with the to handle several tasks and the ability to take on and learn new ones.

**Health & Safety Responsibilities**

If in doubt ask

**_ We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace._