Administrator /customer Service Ongoing Role

6 days ago


Chelmsford, United Kingdom Brook Street Full time

Brook Street are pleased to offer a long term temporary assignment with the UKVI as an admin / process assistant.

**Role Overview**

Please be assured that you will be working in a COVID safe environment.

**Key responsibilities**:

- To capture and digitise information as part of a process
- Act as a first point of contact for customer queries
- Manage customer expectations, interact and display professionalism at all times.
- Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
- Take responsibility to ensure continuous improvement in customer service
- Provide clear and concise responses on service queries
- Manage difficult customers displaying professionalism at all times
- Utilise time appropriately, working efficiently at all times
- Manage incoming service complaints in line with procedure, ensuring escalated action to the complaints Manager is taken where a service complaint is received
**Essential skills**:

- Experience of working in a customer facing role including resolving customer queries and issues
- Excellent communication skills, both verbal and written
- Good Microsoft IT skills, including Word, Excel, Outlook
- Proven organisational and planning skills
- Excellent team player, who displays commitment and flexibility.
- Articulate & able to develop good working relationships with colleagues & clients

This role will be offering a pay rate of £9.62/hour - **Monday to Friday - 37 hrs per week.**

Address - Victoria House, Victoria Road, Chelmsford, CM1 1JR



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