IT Solution Specialist

2 weeks ago

Harrogate, United Kingdom Bettys & Taylors Group Full time

**Join us as a IT Solution Specialist at Bettys and Taylors Group -**Our family business is home to three iconic Yorkshire brands - Yorkshire Tea, Bettys and Taylors of Harrogate.

This is a unique opportunity to be at the heart of a transformative project, working with a passionate and collaborative team of over 40 people in group IT.

As IT Solution Specialist, you will work alongside colleagues throughout the Bettys and Taylors Group to ensure that the IT solutions delivered continue to meet business needs. This role will manage the lifecycle of IT solution components and ensure that technology is leveraged to greatest effect.
- The role will offer hybrid working based from Harrogate (HG2 7DL). Please note that this position is not suitable for fully remote applicants, as regular on-site collaboration in Harrogate is essential._

**As IT Solution Specialist, you will be responsible for**:

- Working in partnership with business SMEs to develop a culture of ownership, engagement and openness whilst building a thorough understanding of business requirements and processes as well as the technologies used to deliver them.
- Promoting the effective use of IT solutions, explore untapped potential and leverage technologies to greatest effect to maximise the return on investment.
- Working alongside business SMEs to understand and document technical requirements to enable the delivery of IT solutions by internal teams or 3rd parties.
- Actively seeking out opportunities to solve long-term problems and inefficiencies through improved processes, use of IT solutions and/or system development.
- Managing supplier relationships, monitoring service levels and act as a point of escalation where required whilst developing long-term strategic partnerships with suppliers.
- Supporting the development and testing of solutions and integrations before aiding their transition into BAU support.
- Supporting the effective identification, evaluation and management of IT risks, including security vulnerabilities and improvements.
- Participating in the IT Solutions Team out of hours support rota.

**As IT Solution Specialist, you will have**:

- A strong background of implementing, supporting and developing large scale IT solutions.
- Experience of working in an IT support role at 3rd line: managing IT incidents, requests, problems in line with industry best practice (ITIL).
- The ability to work in a collaborative environment and establish relationships with key stakeholders.
- The confidence to listen, understand, interpret and communicate technical and non-technical information to a wide range of audiences.
- Knowledge of IT security and data protection practices.
- Experience of managing and working effectively with suppliers

**What we offer you**

As a minimum, all our employees receive free meals, drinks and snacks while at work, a discretionary quarterly profit-share bonus, holiday allowance with the option to buy and (in some cases) sell additional days, company-wide employee discounts, access to our health cash plan, wellbeing support, company funded counselling, and enrolment in the company pension.

We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes.

**Great People, Great Culture

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