Reservations Agent Uk

1 day ago

London Gatwick Airport, United Kingdom Sandman Hotel Group Full time

Sandman Signature London Gatwick is looking for professional, organized and motivated Reservations Agent. Our team understands the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven. Join our team and enjoy the many benefits of working for Sandman Hotel Group, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

**Job Duties**:

- Prepare all necessary forecasts; to work closely with Front Office and Sales to maximize occupancy, rate and revenue.
- Group Management; securing method of payment, building rooming list, confirming meals, baggage, any special requests, monitoring cancelation and release dates.
- Cover breaks at the front desk - responsible for checking guests in and out of the Hotel, issue room keys, pamphlets, discount cards, etc. and answer various questions from guests and arrange transportation for guests.
- Review updated in-house, arrival, and room status reports - verify room types, upgrade VIPs, maximize revenue base rooms
- FIT allotment check and blackout dates
- Rate shops - focus on compression dates
- Sales group review and 10 day group forecast

**REQUIEREMENTS**:

- High School Diploma, G.E.D. or equivalent
- Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
- A minimum of 1 year of experience as a Hotel Front Desk Clerk Preferred
- Strong working knowledge of accounting practices and principles
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Superior written and oral communication skills.
- High level of proficiency with Microsoft Office and Maestro software packages
- Excellent organizational and time management skills, with the ability to set priorities for self and others.

**SUMMATION**:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the mínimal requirements of the applicable skills required.

You must be legally entitled to work in UK to apply.

**ABSOLUTELY NO PHONE CALLS PLEASE

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