Reservation Agent

1 day ago

London, United Kingdom Support Office Reservations Full time

As **Reservation Agent**, you will be responsible for handling phone calls and delivering on excellent customer service in line with our brand standards. You will be responsible for booking, converting and dealing with day to day guest queries via the telephone.

This role is located in London’s Fitzrovia, our central hub, sees a collection of diverse expertise and backgrounds come together where new challenges and successes are shared each day. We are the UK’s fastest growing restaurant group; our expansion is rooted from the success of our people.

**Requirements and Responsibilities**:

- Dealing professionally and helpfully with guests over the telephone and live chat with expected brand quality and standards.
- To meet expected KPIs and conversion targets set by management.
- Taking and inputting reservations accurately and efficiently.
- Maintaining a professional and positive work ethic. Delivering excellent guest service on the phone to all guests.
- Achieving monthly targets set by the business.
- Confirming reservations accurately and efficiently.
- Dealing with multiple restaurants as assigned by manager.
- Maintaining knowledge of sites, offerings, and company values.
- Being positive and responsive to any guest’s requests.
- Informing supervisors and managers of any complaints/ comments/ perceived issues from guests and deal with where appropriate.
- Being flexible to carry out any other reasonable duties and responsibilities within the job capability assigned as per the business needs.
- Supporting on additional tasks where required.

**Benefits &Rewards**:

- ** 50% staff discount** for you and up to 3 friends when you dine in our restaurants.
- ** Celebrate career anniversaries, with a gift voucher to dine in our restaurants.**:

- ** Career Development and Training**, including Apprenticeships.
- ** Free food and drinks to the same standard that we serve our guests** when you are working.
- ** Extra holiday allowance **for length of service, up to 5 extra days after 5 years.
- ** You can take your Birthday as a day off** - Guaranteed
- ** Cycle to Work Scheme.**:

- ** Discounts on Gym Membership and access to discounts **on 100s of retailers, health, entertainment, travel & more.

**About us**: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.

INDHOTEL

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